Mike Meyers CompTIA A guide to managing and troubleshooting PCs 2nd Edition by Michael Meyers 0072263555 9780072263558

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ISBN 10: 0072263555

ISBN 13: 9780072263558

Author: Michael Meyers

Essential Skills for a Successful IT Career Mike Meyers, the leading authority on CompTIA A+ training and certification, has helped hundreds of thousands of people master CompTIA A+ PC technician skills-and now he can help you, too. Completely updated for the new CompTIA A+ standards, Mike Meyers’ CompTIA A+ Guide to Managing and Troubleshooting PCs, Second Edition will help you pass the CompTIA A+ certification exams and become an expert hardware technician. Inside, you’ll find helpful on-the-job tips, end-of-chapter practice questions, and hundreds of photographs and illustrations. Learn how to: Work with CPUs, RAM, and motherboards Install, partition, and format hard drives Work with portable PCs, PDAs, and wireless technologies Install, upgrade, and troubleshoot Windows 2000 Professional and Windows XP Install sound and video cards Manage printers and connect to networks Implement security measures Understand safety and environmental issues Establish good communication skills and adhere to privacy policies The CD-ROM features: Eight full practice exams covering CompTIA A+ Essentials and Exams 220-602, 220-603, and 220-604 One hour of LearnKey video training featuring Mike Meyers teaching key CompTIA A+ topics Electronic copy of the book Complete exam objective map for all four exams List of official CompTIA A+ acronyms Useful tools and utilities for PC technicians Each chapter includes: Learning objectives Photographs and illustrations Real-world examples Try This! and Cross Check exercises Tech tips, notes, and warnings End-of-chapter quizzes and lab projects

Mike Meyers CompTIA A guide to managing and troubleshooting PCs 2nd Table of contents:

Chapter 1 The Path of the PC Tech

The Importance of Skill in Managing and Troubleshooting PCs

The Concept of Certifications

The Importance of CompTIA A+ Certification

What Is CompTIA A+ Certification?

Who Is CompTIA?

The Path to Other Certifications

How Do I Become CompTIA A+ Certified?

The Basic Exam Structure

Help! Which Exam Should I Take?

Help! What Chapters Cover the Help Desk and Depot Technician Exams?

How Do I Take the Exams?

How Much Does the Exam Cost?

How to Pass the CompTIA A+ Exams

Chapter 1 Review

Chapter 2 The Visible PC

Historical/Conceptual

How the PC Works

Input

Processing

Output

Storage

The Art of the PC Technician

Tools of the Trade and ESD Avoidance

Tools of the Trade

Essentials

Avoiding Electrostatic Discharge

Anti-static Tools

The Complete PC

External Connections

Devices and Their Connectors

Inside the System Unit

Case

CPU

RAM

Motherboard

Power Supply

Floppy Drive

Hard Drive

Optical Media

Know Your Parts

Chapter 2 Review

Chapter 3 Microprocessors

Historical/Conceptual

CPU Core Components

The Man in the Box

Registers

Clock

Back to the External Data Bus

Memory

Memory and RAM

Address Bus

Essentials

Modern CPUs

Manufacturers

CPU Packages

The Pentium CPU: The Early Years

Original Pentium

Pentium Pro

Later Pentium-Class CPUs

Pentium II

Pentium III

Early AMD Athlon CPUs

IT Technician

Processing and Wattage

CPU Codenames

AMD Athlon Thunderbird

AMD Duron

Intel Pentium 4 Willamette

AMD Athlon XP (Palomino and Thoroughbred)

Intel Pentium 4 (Northwood and Prescott)

AMD Athlon XP (Thorton and Barton)

Pentium 4 Extreme Edition

Mobile Processors

Intel Xeon Processors

Early 64-Bit CPUs

Dual-Core CPUs

Intel Core—Goodbye, Pentium

Installing CPUs

Why Replace a CPU?

Determining the Right CPU

Buying a CPU

Preparing to Install

Inserting a PGA-Type CPU

Testing Your New CPU

The Art of Cooling

Know Your CPUs

Beyond A+

Overclocking

Chapter 3 Review

Chapter 4 RAM

Historical/Conceptual

Understanding DRAM

Organizing DRAM

Practical DRAM

DRAM Sticks

Consumer RAM

Essentials

Types of RAM

SDRAM

RDRAM

DDR SDRAM

DDR2

RAM Variations

Working with RAM

Do You Need RAM?

Getting the Right RAM

Installing DIMMs and RIMMs

Installing SO-DIMMs in Laptops

IT Technician

Troubleshooting RAM

Testing RAM

Beyond A+

The Next Generations

Chapter 4 Review

Chapter 5 BIOS and CMOS

Historical/Conceptual

We Need to Talk

Talking to the Keyboard

Essentials

CMOS

Updating CMOS: The Setup Program

A Quick Tour Through a Typical CMOS Setup Program

Option ROM and Device Drivers

Option ROM

Device Drivers

BIOS, BIOS, Everywhere!

IT Technician

Power-On Self Test (POST)

Before and During the Video Test: The Beep Codes

Text Errors

POST Cards

The Boot Process

Care and Feeding of BIOS and CMOS

Losing CMOS Settings

Clearing CMOS

Flashing ROM

Chapter 5 Review

Chapter 6 Expansion Bus

Historical/Conceptual

Structure and Function of the Expansion Bus

PC Bus

ISA

Essentials

Modern Expansion Buses

False Starts

PCI

System Resources

I/O Addresses

Interrupt Requests

COM and LPT Ports

Direct Memory Access

Memory Addresses

Installing Expansion Cards

Step 1: Knowledge

Step 2: Physical Installation

Step 3: Device Drivers

Step 4: Verify

IT Technician

Troubleshooting Expansion Cards

Device Manager

Chapter 6 Review

Chapter 7 Motherboards

Historical/Conceptual

How Motherboards Work

Form Factors

Essentials

Chipset

Motherboard Components

Upgrading and Installing Motherboards

IT Technician

Choosing the Motherboard and Case

Installing the Motherboard

Wires, Wires, Wires

Troubleshooting Motherboards

Symptoms

Techniques

Options

Beyond A+

Shuttle Form Factor

Mini-ITX

Chapter 7 Review

Chapter 8 Power Supplies

Historical/Conceptual

Understanding Electricity

Essentials

Powering the PC

Supplying AC

Supplying DC

IT Technician

Installing, Maintaining, and Troubleshooting Power Supplies

Installing

Cooling

When Power Supplies Die

Fuses and Fire

Beyond A+

It Glows!

Modular Power Supplies

Rail Power

Chapter 8 Review

Chapter 9 Hard Drive Technologies

Historical/Conceptual

How Hard Drives Work

Data Encoding

Moving the Arms

Geometry

Essentials

ATA—The King

ATA-1

ATA-2

ATA-3

ATA-4

INT13 Extensions

ATA-5

ATA-6

IT Technician

ATA-7

SCSI: Still Around

SCSI Chains

SCSI IDs

Termination

Protecting Data with RAID

RAID

Implementing RAID

Hardware versus Software

Personal RAID

The Future Is RAID

Connecting Drives

Choosing Your Drive

Jumpers and Cabling on PATA Drives

Cabling SATA Drives

Connecting SCSI Drives

BIOS Support: Configuring CMOS and Installing Drivers

Configuring Controllers

Autodetection

Boot Order

Device Drivers

Troubleshooting Hard Drive Installation

Beyond A+

Spindle (or Rotational) Speed

Hybrid Hard Drives

Chapter 9 Review

Chapter 10 Implementing Hard Drives

Historical/Conceptual

Hard Drive Partitions

Essentials

Basic Disks

Dynamic Disks

When to Partition

Hard Drive Formatting

File Systems in Windows

FAT

FAT32

IT Technician

NTFS

The Partitioning and Formatting Process

Bootable Disks

Partitioning and Formatting with the Windows Installation CD

Partitions and Drive Letters

Disk Management

Dynamic Disks

Mount Points

Formatting a Partition

Maintaining and Troubleshooting Hard Drives

Maintenance

Troubleshooting

Beyond A+

Third-Party Partition Tools

Chapter 10 Review

Chapter 11 Removable Media

Historical/Conceptual

Floppy Drives

Floppy Drive Basics

Essentials

Installing Floppy Drives

Flash Memory

USB Thumb Drives

Flash Cards

Optical Drives

CD-Media

DVD-Media

Installing Optical Drives

IT Technician

Troubleshooting Removable Media

Floppy Drive Maintenance and Troubleshooting

Troubleshooting Optical Drives and Discs

Conclusion

Beyond A+

Color Books

High-Definition Optical Drives

Chapter 11 Review

Chapter 12 Installing and Upgrading Windows

Historical/Conceptual

Functions of the Operating System

Operating System Traits

Communicating with Hardware

Creating a User Interface

Accessing and Supporting Programs

Organizing and Manipulating Programs and Data

Essentials

Today’s Operating Systems

Installing and Upgrading Windows

Preparing for Installation or Upgrade

Performing the Installation or Upgrade

Post-Installation Tasks

Installing or Upgrading to Windows 2000 Professional

Installing or Upgrading to Windows XP Professional

Upgrading Issues for Windows 2000 and Windows XP

The Windows 2000/XP Clean Install Process

Automating the Install

Troubleshooting Installation Problems

Text Mode Errors

Graphical Mode Errors

Lockups During Install

No Installation Is Perfect

Chapter 12 Review

Chapter 13 Understanding Windows

Essentials

The Windows Interface

User Interface

Tech Utilities

IT Technician

OS Folders

Features and Characteristics of Windows 2000/XP

OS Organization

NT File System (NTFS)

The Boot Process

System Partition Files

Windows Versions

Windows XP Professional

Windows XP Home

Windows XP Media Center

Windows 64-Bit Versions

Beyond A+

Windows Vista

Windows Mobile

Windows XP Tablet PC

Windows Embedded

Chapter 13 Review

Chapter 14 Working with the Command-Line Interface

Historical/Conceptual

IT Technician

Deciphering the Command-Line Interface

Accessing the Command Line

The Command Prompt

Filenames and File Formats

Drives and Folders

Mastering Fundamental Commands

Structure: Syntax and Switches

DIR Command

Directories: The CD Command

Moving Between Drives

Making Directories

Removing Directories

Running a Program

Working with Files

Attributes

Wildcards

Renaming Files

Deleting Files

Copying and Moving Files

Working with Batch Files

Beyond A+

Using Special Keys

Compact and Cipher

Chapter 14 Review

Chapter 15 Maintaining and Troubleshooting Windows

Essentials

Maintaining Windows

Patches, Updates, and Service Packs

Managing User Accounts and Groups

Error-Checking and Disk Defragmentation

Temporary File Management with Disk Cleanup

Registry Maintenance

Security: Spyware/Antivirus/Firewall

Optimizing Windows

Installing and Removing Software

Installing/Optimizing a Device

Resource Tracking

Preparing for Problems

Troubleshooting Windows

Failure to Boot

Failure to Load the GUI

Troubleshooting Tools in the GUI

Chapter 15 Review

Chapter 16 Input/Output

Essentials

Supporting Common I/O Ports

Serial Ports

USB Ports

FireWire Ports

General Port Issues

Common I/O Devices

Keyboards

Mice

Scanners

Digital Cameras

Web Cameras

Specialty I/O Devices

Biometric Devices

Bar Code Readers

Touch Screens

Chapter 16 Review

Chapter 17 Video

Video Displays

Historical/Conceptual

CRT Monitors

Essentials

LCD Monitors

Projectors

Common Features

Power Conservation

Video Cards

Modes

Motherboard Connection

Graphics Processor

Video Memory

Installing and Configuring Video

Software

Working with Drivers

IT Technician

3-D Graphics

Troubleshooting Video

Troubleshooting Video Cards/Drivers

Troubleshooting Monitors

Common Monitor Problems

Beyond A+

Video and CMOS

SLI and Crossfire

TV and PCs

Right … SED, FED

Chapter 17 Review

Chapter 18 Sound

Historical/Conceptual

How Sound Works in a PC

Sound-Capture Basics

Recorded Sound Formats

Playing Sounds

MIDI

Other File Formats

Video

Applications

Streaming Media

Essentials

Getting the Right Sound Card

Processor Capabilities

Speaker Support

Recording Quality

Jacks

Extra Features

Audio Cables

Speakers

Installing Sound in a Windows System

Physical Installation

Installing Drivers

Installing Sound Programs

Installing Applications

IT Technician

Troubleshooting Sound

Hardware Problems

Configuration Problems

Application Problems

Beyond A+

Sound Card Benchmarking

Chapter 18 Review

Chapter 19 Portable Computing

Essentials

Portable Computing Devices

LCD Screens

Desktop Replacements

Desktop Extenders

PDAs

Tablet PCs

Portable Computer Device Types

IT Technician

Enhance and Upgrade the Portable PC

PC Cards

Limited-Function Ports

General-Purpose Ports

The Modular Laptop

Managing and Maintaining Portable Computers

Batteries

Power Management

Cleaning

Heat

Protect the Machine

Troubleshooting Portable Computers

Beyond A+

Centrino Technology

Origami—Ultra-Mobile PCs

Chapter 19 Review

Chapter 20 Printers

Essentials

Printer Technologies

Impact Printers

Inkjet Printers

Dye-Sublimation Printers

Thermal Printers

Laser Printers

Solid Ink

Printer Languages

Printer Connectivity

IT Technician

The Laser Printing Process

The Physical Side of the Process

The Electronic Side of the Process

Installing a Printer in Windows

Setting Up Printers

Optimizing Print Performance

Troubleshooting Printers

General Troubleshooting Issues

Troubleshooting Dot-Matrix Printers

Troubleshooting Inkjet Printers

Troubleshooting Laser Printers

Beyond A+

DOT4

Chapter 20 Review

Chapter 21 Local Area Networking

Historical/Conceptual

Networking Technologies

Topology

Essentials

Packets/Frames and NICs

Coaxial Ethernet

UTP Ethernet (10/100/1000BaseT)

Fiber Optic Ethernet

Token Ring

Parallel/Serial

FireWire

USB

IT Technician

Network Operating Systems

Network Organization

Protocols

Client Software

Server Software

Installing and Configuring a Wired Network

Installing a NIC

Configuring a Network Client

Configuring Simple Protocols

Configuring TCP/IP

Sharing and Security

Essentials

Installing and Configuring a Wireless Network

Wireless Networking Components

IT Technician

Wireless Networking Software

Wireless Network Modes

Wireless Networking Security

Speed and Range Issues

Wireless Networking Standards

Configuring Wireless Networking

Troubleshooting Networks

Verify the Symptom

When Did It Happen?

What Has Changed?

Check the Environment

Reproducing the Problem

Isolating the Symptom

Separating Hardware from Software

Research

Make the Fix and Test

OSI Seven-Layer Model

Mike’s Four-Layer Model

Chapter 21 Review

Chapter 22 The Internet

Historical/Conceptual

How the Internet Works

Internet Tiers

TCP/IP—The Common Language of the Internet

Internet Service Providers

Connection Concepts

Essentials

Connecting to the Internet

Dial-up

DSL

Cable

LAN

Wireless

Satellite

Internet Connection Sharing

The Windows XP Internet Connection Firewall

Internet Software Tools

The World Wide Web

E-mail

Newsgroups

File Transfer Protocol (FTP)

Telnet

Voice over IP

Terminal Emulation

Beyond A+

Online Gaming

Chatting

File Sharing

Chapter 22 Review

Chapter 23 Computer Security

Analyzing the Threat

Historical/Conceptual

Unauthorized Access

Data Destruction

Administrative Access

System Crash/Hardware Failure

Virus/Spyware

Essentials

Local Control

What to Back Up

Migrating and Retiring

IT Technician

Social Engineering

Access Control

Network Security

User Account Control Through Groups

Security Policies

Malicious Software

Firewalls

Encryption

Wireless Issues

Reporting

Beyond A+

Security in Windows Vista

Chapter 23 Review

Chapter 24 The Complete PC Tech

Essentials

How Computers Work

Computing Process

Troubleshooting

Dealing with Customers

Eliciting Answers

Integrity

Respect

Assertive Communication

Troubleshooting Methodology

Tech Toolkit

Backup

Steps

Chapter 24 Review

Appendix A: About the CD-ROM

System Requirements

Installing and Running Total Tester

About Total Tester

Accessing the Glossary, eBook, CompTIA A+ Acronyms List, and CompTIA A+ Exam Objectives

Shareware and Freeware

LearnKey Online Training

Technical Support

LearnKey Technical Support

Appendix B: Mapping to the CompTIA A+ Objectives

CompTIA A+ Essentials Objectives Map

CompTIA A+ 220-602 (IT Technician) Objectives Map

CompTIA A+ 220-603 (Help Desk Technician) Objectives Map

CompTIA A+ 220-604 (Depot Technician) Objectives Map

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