Quality management in a lean health care environment 1st Edition by Melissa Mannon, Daniel Collins 9781606499795 1606499793

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Product details:

ISBN 10: 1606499793

ISBN 13: 9781606499795

Author: Melissa Mannon; Daniel Collins

Quality in a lean health care setting has one ultimate goal-to improve care delivery and value for the patient. The purpose of this book is to provide a blueprint to hospitals, healthcare organizations, leaders, and patient-facing workers with tools, training, and ideas to address quality within their organization. Examples from health care an other industries are provider to illustrate lean methodology and learn their application in quality. The reader can learn how other organizations improve quality, what their roles are, and what they do daily. By the end of the book, you will have learned actionable concepts and have the tools and resources to start improving quality.

Table of contents:

Chapter 1 Foundation: Quality at the Source Gemba.

Chapter 2 Pillars: Coaching, Improvement Process, and Data Measurement

Chapter 3 Roof: True North, Sustainment Culture

Chapter 4 Conclusion

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Tags: Melissa Mannon, Daniel Collins, Quality, environment