Dealing with Confidence The Construction of Need and Trust in Management Advisory Services 1st Edition by Staffan Furusten, Andreas Werr 9788763099660 8763099667
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Product details:
ISBN 10: 8763099667
ISBN 13: 9788763099660
Author: Staffan Furusten; Andreas Werr
“Based on studies of the use of management consulting, financial consulting, legal services, and IT services, this book sheds light on how needs in organizations for management advice services are constructed and why certain service suppliers are given trust to deliver. “
Table of contents:
Chapter 1: Bringing in Managerial Expertise from External Markets
Chapter 2: “New” Professionalism
Chapter 3: Purchasing as Supply Management
Chapter 4: Selling Business Law Services
Chapter 5: Properties of Expertise
Chapter 6: Taking Control of Need Construction
Chapter 7: The Organization of Expertise
Chapter 8: Needs and Interaction
Chapter 9: Doing Deals Despite Distrust
Chapter 10: Breaking Laws – Making Deals
Chapter 11: Breaking the Personal Tie
Chapter 12: Dealing with Values
Chapter 13: The Three-Dimensional Construction of Management Advisory Services
Chapter 14: Arena Mechanisms
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Tags: Staffan Furusten, Andreas Werr, Dealing, Construction, Trust