Encouraging the Heart A Leader s Guide to Rewarding and Recognizing Others 1st Edition by James M Kouzes, Barry Z ISBN 0787964638 9780787964634

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Product details:

ISBN 10: 0787964638 
ISBN 13: 9780787964634
Author: James M Kouzes, Barry Z

All too often, simple acts of human kindness are often overlooked and under utilized by people in leadership roles. Advising mutual respect and recognition of accomplishments, Encouraging the Heart shows us how true leaders encourage and motivate those they work with by helping them find their voice and making them feel like heroes. Recognized experts in the field of leadership, authors James Kouzes and Barry Posner show us that, through love, leaders can encourage, and indeed allow those around them to be their very best. Both practical and inspirational, Encouraging the Heart gives readers a thoughtful approach to motivating individuals within an organizational structure.
Read Chapter 3 or Chapter 12, or see The Encouragement Index.

Encouraging the Heart A Leader s Guide to Rewarding and Recognizing Others 1st Table of contents:

Part One
Chapter 1: The Heart of Leadership
Starved for Recognition
Opening Ourselves Up
A Secret Revealed
Just Say Thank-You
Chapter 2: The Seven Essentials of Encouraging
Set Clear Standards
Expect the Best
Pay Attention
Personalize Recognition
Tell the Story
Celebrate Together
Set the Example
Moving Forward
Chapter 3: The Encouragement Index
The Encouragement Index
Scoring the Encouragement Index
Boosting Your Score
Part Two
Chapter 4: The First Essential: Set Clear Standards
We Can Learn a Lot From the Scouts
Commitment Flows From Personal Values
Goals Concentrate Our Minds and Shape Who We Are
Goals Plus Feedback Keep Us Engaged
Encouragement is Feedback
Chapter 5: The Second Essential: Expect the Best
High Expectations Lead to High Performance
Positive Images Created Positive Possibilities
Who Leads the Leaders
Self-Esteem is a Win for All
Chapter 6: The Third Essential: Pay Attention
Ditch the Shiny Badge
Release the Positive
Put Others First
Listen With Your Eyes and Your Heart
Hange Out
Be a Friend and Open Up
Seek and Ye Shall Find
Chapter 7: The Fourth Essential: Personalize Recognition
Recognition Can Hurt if it’s Not Personalized
Know What They Like
Personalize Means Culturalize
Think About It
Chapter 8: The Fifth Essential: Tell the Story
The Story is the Reality
Stories Teach, Mobilize, and Motivate
Great Leaders are Great Storytellers
How to Tell a Great Story
A Few Words About Technology
Chapter 9: The Sixth Essential: Celebrate Together
A Culture of Celebration
We Want to Involve Others in Our Lives
Intimacy Heals; Loneliness Hurts
Celebrations Build Community
Celebrations Reinforce Values
Take Care of Yourself: Nurture Your Network
Chapter 10: The Seventh Essential: Set the Example
Credibility is the Foundation
Start Your Morning with Encouragement
Leaders Go First
Part Three
Chapter 11: Finding Your Voice
Beyond Tools and Techniques
It’s About Caring
Chapter 12: 150 Ways to Encourage the Heart
The First Essential: Set Clear Standards
The Second Essential: Expect the Best
The Third Essential: Pay Attention
The Fourth Essential: Personalize Recognition
The Fifth Essential: Tell the Story
The Sixth Essential: Celebrate Together
The Seventh Essential: Set the Example

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Tags: James M Kouzes, Barry Z, Encouraging, Heart