Workflow Modeling Tools for Process Improvement and Application Development 2nd Edition by Alec Sharp, Patrick McDermott 1596931922 9781596931923

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Product details:

ISBN 10: 1596931922 

ISBN 13: 9781596931923

Author: Alec Sharp, Patrick McDermott

This extensively revised second edition of the acclaimed and bestselling book, Workflow Modeling serves as a complete guide to discovering, scoping, assessing, modeling, and redesigning business processes. Taking into account the feedback from clients, workshop students, business professionals and other readers of the first edition, the authors have created this thoroughly updated and expanded resource, offering you clear, current, and concise guidance on creating highly effective workflow systems for your organization. Providing proven techniques for identifying, modeling, and redesigning business processes, and explaining how to implement workflow improvement, this book helps you define requirements for systems development or systems acquisition. By showing you how to build visual models for illustrating workflow, the authors help you to assess your current business processes and see where process improvement and systems development can take place.

Table of contents:

Part I: Background, Principles, Overview

• Chapter 1: Business Processes—More Important Than Ever

• Chapter 2: A Brief History—How the Enterprise Came to Be Process Oriented

• Chapter 3: Business Processes—What Are They, Anyway?

• Chapter 4: The Approach in a Nutshell

Part II: Phase 1: Establish Process Context, Scope, and Goals

• Chapter 5: Discover Business Processes

• Chapter 6: Establish Process Scope and Contents

• Chapter 7: Conduct Initial As-Is Process Assessment

Part III: Phase 2: Understand the As-Is Process

• Chapter 8: Process Workflow Models: The Essentials

• Chapter 9: Process Workflow Models—Managing Progressive Detail

• Chapter 10: Process Workflow Models—The Finer Points

• Chapter 11: Develop As-Is Process Workflow Model

Part IV: Phase 3: Design the To-Be Process

• Chapter 12: Conduct Final As-Is Process Assessment

• Chapter 13: Determine To-Be Process Characteristics and Workflow

Part V: Related Requirements Definition Techniques

• Chapter 14: Business-Oriented Data Modeling

• Chapter 15: Requirements Modeling with Use Cases and Services

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Tags: Alec Sharp, Patrick McDermott, Workflow, Improvement