The Ethics Challenge in Public Service A Problem Solving Guide 2nd Edition by Carol Lewis, Stuart Gilman 0787967564 9780787967567

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Product details:

ISBN 10: 0787967564

ISBN 13: 9780787967567

Author: Carol W. Lewis, Stuart C. Gilman

Since it was first published in 1991, The Ethics Challenge in Public Service has become a classic text used by public managers and in public management programs across the country. This second edition is filled with practical tools and techniques for making ethical choices in the ambiguous, pressured world of public service. It explores the day-to-day ethical dilemmas managers face in their work, including what to do when rules recommend one action and compassion another, and whether it is ethical to dissent from agency policy. This essential text explores managers’ accountability to different stakeholders and how to balance the often competing responsibilities.

The Ethics Challenge in Public Service A Problem Solving Guide 2nd Table of contents:

PART ONE: ETHICAL RESPONSIBILITIES OF PUBLIC MANAGERS.

1 What Is Important in Public Service?

2 Obeying and Implementing the Law.

3 Serving the Public Interest.

4 Taking Individual Responsibility.

PART TWO: TOOLS FOR PERSONAL DECISION MAKING.

5 Finding Solid Ground: Ethical Standards and Reasoning.

6 Resolving Ethical Dilemmas: Strategies and Tactics for Managers.

7 Understanding Who and What Matters: Stakeholder Analysis.

PART THREE: ETHICS AND THE ORGANIZATION.

8 Designing and Implementing Codes.

9 Broadening the Horizon.

10 Building an Ethical Agency.

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Carol Lewis,Stuart Gilman,Ethics,Challenge