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Wake Up Your Call Center Humanize Your Interaction Hub 4th Edition by Rosanne D’Ausilio ISBN‎ 1557533873 ‎ 978-1557533876

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Wake Up Your Call Center Humanize Your Interaction Hub 4th Ed 4th Edition Rosanne D’Ausilio Digital Instant Download

Author(s): Rosanne D’Ausilio
ISBN(s): 9781557533876, 1557533873
Edition: 4
File Details: PDF, 2.68 MB
Year: 2005
Language: english
SKU: EB-2166790 Category: Tag:

Wake Up Your Call Center Humanize Your Interaction Hub 4th Edition by Rosanne D’Ausilio – Ebook PDF Instant Download/Delivery: 1557533873 ,‎ 978-1557533876
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Product details:

ISBN 10:‎ 1557533873
ISBN 13: ‎ 978-1557533876
Author: Rosanne D’Ausilio

This book discusses such call-center topics as e-commerce, ER in the call center, and managing workplace conflict and technical support staff. The fourth edition is expanded and includes the training imperative, self-service, and first call resolution. It also has updated statistics and expanded references.

Wake Up Your Call Center Humanize Your Interaction Hub 4th Table of contents:

Chapter1 : Introduction

Chapter 2: Content

Chapter 3: Conclusion 

Chapter 4: Appendices

Chapter 5: Glossary

Chapter 6: References 

Chapter 7: Index

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Tags: Rosanne D’Ausilio, Wake Up, interaction Hub