Applying Quality Management in Healthcare 2nd Edition by Diane Kelly – Ebook PDF Instant Download/Delivery: 9781567932607, 1567932606
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Product details:
ISBN 10: 1567932606
ISBN 13: 9781567932607
Author: Diane L. Kelly
Applying Quality Management in Healthcare: A Systems Approach will help you translate quality management theory and knowledge into practice. It explains the basics of performance excellence and provides a set of tools for managing healthcare quality.
Table of contents:
SECTION I: THE FUNDAMENTALS OF QUALITY MANAGEMENT
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Chapter 1: Concepts of Quality Management
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Chapter 2: Three Principles of Total Quality
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Chapter 3: The Manager’s Toolbox
SECTION II: THE SYSTEMS APPROACH
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Chapter 4: A Systems Perspective of Quality Management
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Chapter 5: Systems Models for Healthcare Managers
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Chapter 6: Expanding the Boundaries of the System: The Role of Policy
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Chapter 7: Systemic Structure
SECTION III: ACHIEVING QUALITY RESULTS IN COMPLEX SYSTEMS
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Chapter 8: Goals
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Chapter 9: Purpose
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Chapter 10: Performance Measurement
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Chapter 11: Organizational Traction
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Chapter 12: Implementation Lessons
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Chapter 13: Team Strategies
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Tags: Diane Kelly, Applying, Quality, Management