Communicate 15th Edition by Kathleen S Verderber, Deanna D Sellnow, Rudolph F Verderber – Ebook PDF Instant Download/Delivery: 1305655133, 9781305655133
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ISBN 10: 1305655133
ISBN 13: 9781305655133
Author: Kathleen S Verderber, Deanna D Sellnow, Rudolph F Verderber
Become a successful communicator in all your personal and professional endeavors–whether they’re face-to-face or virtual–with COMMUNICATE! 15th Edition. This book will engage you in active learning with theory, application and tools for practicing and assessing specific communication skills in interpersonal, intercultural, group, and public speaking settings. Skill-building exercises, including speech-plan action step activities, guide students through the speech preparation process. COMMUNICATE! provides lively contemporary examples and sample student speeches that ground theory, increase comprehension, and help students become skillful communicators. The role of ethics in communication is integrated throughout the text, as is the role of technology and social media. The chapters on listening (Ch. 6) and presentational aids (Ch. 13) have been significantly revised.
Communicate 15th Table of contents:
Unit 1. Foundations of Communication
Chapter 1. Foundations of Communication
The Nature of Communication
Canned Plans and Scripts
Communication Context
Communication Settings
The Communication Process
Message Production
Message Interpretation
Interaction Coordination
Channels
Interference/Noise
A Model of the Communication Process
Characteristics of Communication
Communication Has Purpose
Communication Is Continuous
Communication Is Irreversible
Communication Is Situated
Communication Is Indexical
Communication Messages Vary in Conscious Thought
Communication Is Guided by Cultural Norms
Communication Ethics
Bright Side and Dark Side Messages
Communication Competence
Communication Apprehension
Communication Improvement Plans
Reflection and Assessment
Chapter 2. Perception of Self and Others
The Perception Process
Attention and Selection
Organization
Interpretation
Dual Processing
Perception of Self
Self-Concept
Self-Esteem
Cultural Norms and Self-Perceptions
Accuracy and Distortion of Self-Perceptions
Communication and Self-Perception
Perception of Others
Uncertainty Reduction
Inaccurate and Distorted Perceptions of Others
Communication and Perceptions of Others
Reflection and Assessment
Chapter 3. Intercultural Communication
Culture and Communication
Dominant Cultures, Co-Cultures, and Cultural Identity
How Cultures Differ
Individualism/Collectivism
Context
Chronemics
Uncertainty Avoidance
Power Distance
Masculinity/Femininity
Long-Term/Short-Term Orientation
Potential Barriers to Intercultural Communication Competence
Developing Competent Intercultural Communication Strategies
Acquire Accurate Knowledge
Adopt an Appropriate Attitude
Develop Culture-Centered Skills
Reflection and Assessment
Chapter 4. Verbal Messages
Language
What Is a Language?
Characteristics of Language
The Relationship between Language and Meaning
Semantics
Guidelines for Improving Semantics
Pragmatics
Guidelines for Improving Pragmatics
Sociolinguistics
Guidelines for Improving Sociolinguistic Understanding
Reflection and Assessment
Chapter 5. Nonverbal Messages
Characteristics of Nonverbal Communication
Types of Nonverbal Communication
Use of Body: Kinesics
Use of Voice: Paralanguage
Use of Space: Proxemics
Use of Time: Chronemics
Physical Appearance
Guidelines for Improving Nonverbal Communication
Sending Nonverbal Messages
Interpreting Nonverbal Messages
Reflection and Assessment
Chapter 6. Listening
What Is Listening?
Listening Challenges
Listening Apprehension
Listening Style
Processing Approach
Active Listening Strategies
Attending
Understanding
Remembering
Evaluating
Responding
Listening Response Strategies
Reflection and Assessment
Unit 2. Interpersonal Communication & Relationships
Chapter 7. Interpersonal Relationships
Types of Relationships
Acquaintances
Friends
Intimates
Disclosure in Relationship Life Cycles
Social Penetration
The Johari Window
Stages of Relationships
Coming Together: Beginning and Developing Relationships
Staying Together: Maintaining Relationships
Coming Apart: Declining and Dissolving Relationships
The Role of Technology in Interpersonal Relationship Formation, Development, and Dissolution
Dialectics in Interpersonal Relationships
Relational Dialectics
Managing Dialectical Tensions
Reflection and Assessment
Chapter 8. Interpersonal Communication
Providing Emotional Support
Comforting Guidelines
Managing Privacy and Disclosure
Effects of Disclosure and Privacy on Relationships
Disclosure Guidelines
Privacy Management Guidelines
Expressing Desires and Expectations
Passive Communication Style
Aggressive Communication Style
Passive-Aggressive Communication Style
Assertive Communication Style
Cultural and Co-Cultural Considerations
Managing Interpersonal Conflict
Avoiding (Lose–Lose)
Accommodating (Lose–Win)
Competing (Win–Lose)
Compromising (Partial Lose–Lose)
Collaborating (Win–Win)
Collaboration Guidelines
Reflection and Assessment
Unit 3. Group Communication
Chapter 9. Communicating in Groups
The Nature and Types of Groups
Families
Social Groups
Support Groups
Interest Groups
Service Groups
Work Groups and Teams
Virtual Groups
Characteristics of Healthy Groups
Healthy Groups Have Ethical Goals
Healthy Groups Are Interdependent
Healthy Groups Are Cohesive
Healthy Groups Develop and Abide by Productive Norms
Healthy Groups Are Accountable
Healthy Groups Are Synergetic
Stages of Group Formation and Development
Forming
Storming
Norming
Performing
Adjourning and Transforming
Conflict in Groups
Pseudo-Conflict
Issue-Related Group Conflict
Personality-Related Group Conflict
Culture and Conflict
Virtual Groups and Conflict
Reflection and Assessment
Chapter 10. Group Leadership and Problem Solving
Leadership
Task Roles
Maintenance Roles
Procedural Roles
Meetings
Guidelines for Meeting Leaders/Conveners
Guidelines for Meeting Participants
Systematic Problem Solving
Step One: Identify and Define the Problem
Step Two: Analyze the Problem
Step Three: Determine Criteria for Judging Solutions
Step Four: Generate a Host of Solutions
Step Five: Evaluate Solutions and Decide
Step Six: Implement the Agreed-Upon Solution and Assess It
Communicating Group Solutions
Written Formats
Oral Formats
Virtual Formats
Evaluating Group Effectiveness
Group Dynamics
Group Presentations
Reflection and Assessment
Unit 4. Public Speaking
Chapter 11. Topic Selection and Development
Determine an Appropriate Speech Topic and Goal
Identify Potential Topics
Select a Topic
Write a Speech Goal Statement
Locate and Evaluate Information Sources
Personal Knowledge and Experience
Secondary Research
Primary Research
Identify and Evaluate a Variety of Information
Factual Statements
Expert Opinions
Elaborations
Diverse Cultural Perspectives
Record Information and Sources
Annotated Bibliography
Research Cards
Cite Sources
Reflection and Assessment
Chapter 12. Organizing Your Speech
Develop the Body
Identify Main Points
Word Main Points
Select a Main Point Pattern
Write the Thesis Statement
Outline the Speech Body
Develop Main Points
Create Transitions
Develop the Introduction
Get Attention
Establish Relevance
Establish Credibility
State the Thesis
Develop the Conclusion
Summarize Goal and Main Points
Clinch
Compile the Reference List and Formal Outline
Reflection and Assessment
Chapter 13. Presentational Aids
Benefits of Presentational Aids
Types of Presentational Aids
Visual Aids
Audio Aids
Audiovisual Aids
Other Sensory Aids
Choosing Presentational Aids
Preparing Presentational Aids
Displaying Presentational Aids
Posters
Whiteboards or Chalkboards
Flip Charts
Handouts
Document Cameras
Computers, CD/DVD Players, and LCD Projectors
Using Presentational Aids
Reflection and Assessment
Chapter 14. Language and Oral Style
Oral Style
Speaking Appropriately
Relevance
Common Ground
Speaker Credibility
Linguistic Sensitivity
Cultural Diversity
Speaking Clearly
Use Specific Language
Choose Familiar Terms
Provide Details and Examples
Limit Vocalized Pauses
Speaking Vividly
Use Sensory Language
Use Rhetorical Figures and Structures of Speech
Reflection and Assessment
Chapter 15. Delivery
Public Speaking Apprehension
Symptoms and Causes
Management Techniques
Characteristics of Effective Delivery Style
Use of Voice
Use of Body
Delivery Methods
Impromptu Speeches
Scripted Speeches
Extemporaneous Speeches
Rehearsals
Preparing Speaking Notes
Handling Presentational Aids
Practice Rounds
Adapting while Delivering the Speech
Adapting Your Speech for Virtual Audiences
Evaluating Speeches
Reflection and Assessment
Chapter 16. Informative Speaking
Characteristics of Effective Informative Speaking
Intellectually Stimulating
Relevant
Creative
Memorable
Learning Styles
Methods of Informing
Description
Definition
Comparison and Contrast
Narration
Demonstration
Informative Process Speeches
Informative Expository Speeches
Reflection and Assessment
Chapter 17. Persuasive Speaking
The Nature of Persuasion
Processing Persuasive Messages
Persuasive Speech Goals
Types of Propositions
Tailoring Propositions to Your Target Audience
Rhetorical Appeals to Logos
Types of Logical Arguments
Reasoning Fallacies
Rhetorical Appeals to Ethos
Conveying Good Character
Conveying Competence and Credibility
Rhetorical Appeals to Pathos
Evoking Negative Emotions
Evoking Positive Emotions
Persuasive Speech Patterns
Statement of Reasons
Comparative Advantages
Criteria Satisfaction
Refutative
Problem–Solution
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Tags: Kathleen S Verderber, Deanna D Sellnow, Rudolph F Verderber, Communicate