Complex Responsive Processes in Organizations Learning and Knowledge Creation Complexity and Emergence in Organizations 1st Edition by Ralph Stacey ISBN 041524918X 9780415249188

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ISBN 10: 041524918X 
ISBN 13: 9780415249188
Author: Ralph Stacey

The past decade has seen increasing focus on the importance of information and knowledge in economic and social processes, the so-called ‘knowledge economy’. This is reflected in the popularity amongst practicing managers and organizational theorists of notions of learning, sense-making, knowledge creation, knowledge management and intellectual capital in organizations and more recently, of emotional intelligence as an important management skill. This insightful book: argues that the information processing view of knowledge creation held by systems thinkers is no longer tenable develops the alternative perspective of Complex Responsive Processes of relating, drawing on the complexity sciences as a source for analogies with human action places self-organizing interaction at the centre of the knowledge creating process in organizations. Learning and knowledge creation are seen as qualitative processes of power relating that are emotional as well as intellectual, creative as well as destructive, enabling as well as constraining, and the result is a radical questioning of the belief that organizational knowledge is essentially codified and centralized. Instead, organizational knowledge is understood to be in the relationships between people in an organization and has to do with the qualities of those relationships.

Complex Responsive Processes in Organizations Learning and Knowledge Creation Complexity and Emergence in Organizations 1st Table of contents:

1 Introduction: can learning and knowledge creation in organizations really be managed?
The historical context: extending the sphere of control
Moving on from systems thinking
Outline of the book
Part I The foundations of mainstream views on learning and knowledge creation in organizations: systems thinking
2 Mainstream thinking about learning and knowledge creation in organizations
Transmitting knowledge between individuals, diffusing it across an organization, and storing it in explicit forms
Constructing knowledge and making sense in communities of practice
Conclusion
3 Different levels of learning and knowledge creation in organizations: the individual and the social
The endless debate about priority and primacy
The individual and the social as separate mutually influencing levels
Moving away from the split between individual and social
Conclusion
Part II Toward a complexity perspective: the emergence of knowledge in complex responsive processes of relating
4 The emergence of the individual and the social in communicative interaction
Complex adaptive systems as a source domain for analogies of human acting and knowing
The evolution of mind, self and society
Back to the complexity sciences as source domain for analogies
Conclusion
5 Communicative action in the medium of symbols
The importance of feelings: protosymbols
The importance of reflection-in-action: significant symbols
The importance of abstract thinking: reified symbols
The multiple aspects of symbols
Conclusion
6 The organization of communicative action: rule-based or self-organizing knowledge?
Global rules of language and the structuring of communication
Narrative forms of communication
Local rules and the structuring of communication
Communicative action as patterning process
The thematic patterning of experience
Conclusion
7 The emergence of enabling constraints: power relations and unconscious processes
Turn-taking, power and ideology
The dynamics of inclusion-exclusion and anxiety
Fantasy and unconscious processes
Conclusion
8 Organization as communicating in the living present: how knowledge emerges in complex responsive processes of relating
Identity and difference
Complex responsive processes of relating in the living present
Conclusion
Part III Systems thinking and the perspective of complex responsive processes: comparisons and implications
9 Comparing systems thinking and the perspective of complex responsive processes
From sender-receiver to responsive relating
From storing to perpetually constructing memory
From the individual-social split to individuals in social relationships
From the individual tacit/unconscious to unconscious processes of relating
From systems of language to the action of language
Institutions, communication and power
Dialogue and ordinary conversation in the living present
Conclusion
10 The organizational implications of complex responsive processes of knowledge creation
The limitations of mainstream prescriptions on knowledge management
Focusing attention on the evolution of knowledge as participative self-organization
Appendix Autopoiesis: an inappropriate analogy for human action

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Tags: Ralph Stacey, Complex, Responsive