Corporate Sigma Optimizing the Health of Your Company with Systems Thinking 1st Edition by Anwar El Homsi, Jeff Slutsky 1439803943 9781439803943

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ISBN 10: 1439803943

ISBN 13: 9781439803943

Author: Anwar El-Homsi, Jeff L. Slutsky

One study after the next shows that most employees are unhappy with their jobs and that less than a third actively engage with their work. That means that two out of every three are merely putting in their time, rather than maximizing productivity and attaining satisfaction. One could argue that such a malaise is the symptom of an unhealthy workfor

Corporate Sigma Optimizing the Health of Your Company with Systems Thinking 1st Table of contents:

1.1 lack of engagement: the virus

1.2 can you hear me now?: the symptoms

1.3 different medicine for different people

1.4 Corporate sIGMA: the Cure

1.5 how to use this book

Notes

Chapter 1: Leadership Sigma: The Brain

1.1 leadership and management

1.2 purpose of leadership

1.3 importance of leadership

1.4 core competencies for successful leadership

1.5 leadership core competencies

1.5.1 Strong Interpersonal Skills

1.5.2 Personal Qualities

1.5.3 Technical Knowledge

1.6 leadership tasks

1.6.1 Assess How the Organization Functions

1.6.2 Know the Organization’s Objectives

1.6.3 Determine How the Organization Can Achieve Its Objectives and Improve

1.6.4 Have a Vision for What the Organization Should Become

1.6.5 Infuse Leadership Qualities into the Organization

1.7 improving leadership

1.8 developing leadership

1.9 leadership and systems thinking

Notes

Chapter 2: Corporate Beliefs: The Soul

2.1 corporate culture

2.2 organizational mission

2.3 organizational core values

2.4 organizational vision

2.5 shared vision — the secret

Notes

Chapter 3: The Road to Corporate Wellness

3.1 corporate balanced scorecard

3.2 the four perspectives

3.2.1 Financial Perspective

3.2.2 External Perspective

3.2.3 Internal Perspective

3.2.4 Learning and Growth Perspective

3.3 corporate critical success factors

3.3.1 Corporate Objectives

3.3.2 Corporate Performance Measures

3.3.3 Corporate Targets

3.3.4 Corporate Improvement Actions

3.3.5 Strategic Alignment by Cascading the Balanced Scorecard

3.4 strategy map

3.5 case study: acme circuits

3.5.1 Acme Circuits’ Corporate Balanced Scorecard

3.5.2 Acme Circuits’ Strategic Map

Notes

Chapter 4: Human Capital: The Heart

4.1 employee satisfaction

4.2 personal balanced scorecards

4.3 personal vision

4.4 personal mission

4.5 personal key roles

4.6 personal critical success factors

4.7 personal objectives

4.8 personal performance measures

4.9 personal targets

4.10 personal improvement actions

Notes

Chapter 5: Becoming Lean: Trimming the Fat

5.1 brief history of lean

5.2 elimination of waste

5.3 lean principles

5.4 lean as a business system

5.5 other essential lean tools

5.5.1 Cellular Manufacturing

5.5.2 Production Smoothing

5.5.3 Standardized Work

5.5.4 Total Productive Maintenance (TPM)

5.6 business philosophy for lean

5.7 Other resources

Notes

Chapter 6: Six Sigma Protocol: The Medicine

6.1 Brief History Of Six Sigma

6.2 What Is Six Sigma?

6.3 Dmaic Model

6.3.1 Define Phase

6.3.2 Measure Phase

6.3.3 Analyze Phase

6.3.4 Improve Phase

6.3.5 Control Phase

6.4 Process Capability Study

6.5 Six Sigma Metrics

6.5.1 Process Shift

6.5.2 Types of Metrics

6.5.2.1 Defect per Unit (DPU)

6.5.2.2 Rolled DPU

6.5.2.3 Defect per Million Opportunities (DPMO)

6.5.3 Counting Opportunities

6.6 SIX sigma infrastructure

6.6.1 Role of Executive Management

6.6.2 Role of Champions

6.6.3 Role of Finance

6.6.4 Role of Master Black Belts

6.6.5 Role of Black Belts

6.6.6 Role of Green Belts

6.6.7 Role of Project Team Members

6.7 Lean Six Sigma: A Perfect Marriage

Chapter 7: Systems Thinking: The Prescription for Corporate Arrhythmias

7.1 Systems Thinking: A Better Solution

7.2 Systems Thinking And Statistical Thinking

7.3 Types Of Problems Systems Thinking Can Help Solve

7.4 Systems Thinking Tools And Language

7.5 Creating Causal Loop Diagrams

7.5.1 CLD Elements

7.5.2 Variables

7.5.3 Connections

7.5.4 Signs

7.6 Voice Of The System

7.6.1 Modeling Hierarchy

7.6.2 Knowledge Networking: The Big Picture

7.7 How To Create A Connection Matrix

7.8 Event Pattern Inference

7.8.1 Input and Connection Policies

7.8.2 simulation

7.8.3 Policy Status

7.9 Leverage Variables

7.10 Practical Application Of Cld Models

7.10.1 Product Line Profit

7.10.2 Policy Evaluation (Policy Scores)

7.10.3 Sick Call-In Reduction

7.11 things to consider before acting

Notes

Chapter 8: The Corporate System

8.1 systems engineering steps

8.1.1 Step 1: Identify the Stakeholders and Elicit Their Needs

8.1.2 Step 2: Translate the Needs into a Set of System Requirements

8.1.2.1 Serial Systems

8.1.2.2 Parallel Systems

8.1.2.3 Mixed Systems

8.1.3 Step 3: Define the Bounds of the System to Be Developed

8.1.4 Step 4: Define the Functions That the System Must Perform to Transform the Inputs into Outputs

8.1.5 Step 5: Determine the “Best” Technology with Which to Implement the Functions

8.2 Systems Engineering Applied To Human Systems

8.2.1 Step 1: An Intense Focus on Identifying the Stakeholders and Eliciting Their Needs

8.2.2 Step 2: Translate the Needs into a Set of Overall Corporate-Level Output Requirements

8.2.3 Step 3: Define the Bounds of the Corporation

8.2.4 Step 4: Define the Functions That the System Must Perform to Transform the Inputs into Outputs

8.2.5 Step 5: Determine the “Best” Technology with Which to Implement the Functions

8.3 Systems Engineering A Healthy Company

Chapter 9: Conception and Development

9.1 Inbound Marketing — The Ears Of The Organization

9.1.1 Identify the Stakeholders

9.1.2 Elicit the Stakeholder Needs

9.1.3 Opportunities for Success or Failure of Inbound Marketing

9.2 Technology Development — Cellular Growth

9.2.1 Technology Development for Six Sigma

9.2.2 Opportunities for Success or Failure of Technology Development

9.3 Product Development — The Dna Of The Organization

9.3.1 Design for Six Sigma

9.3.2 Opportunities for Success or Failure of Product Development

9.4 Innovation: Evolution

9.5 Corporate Functions And Six Sigma

Notes

Chapter 10: Sensory Systems: The Critical Role of Information Technology and Human Resources

10.1 it sigma: the nervous system

10.1.1 Management Commitment to IT Sigma

10.1.2 IT Sigma Quality Management and Improvement Methodology

10.1.3 IT Sigma Business Case

10.1.4 IT Sigma Project Selection

10.1.4.1 Step 1: BPS Process Identification

10.1.4.2 Step 2: BPS Process Relationships

10.1.4.3 Step 3: IT Sigma Project Selection

10.1.5 IT Sigma Project Execution

10.1.6 IT Sigma Playbook

10.2 Hr Sigma: The Five Senses

10.2.1 Srategic Planning

10.2.2 Operations

10.2.3 Administrative

Notes

Chapter 11: Corporate Wellness: The Physical

11.1 the corporate cat scan

11.1.1 Series Systems

11.1.2 Parallel Systems

11.2 Corporate Systems

11.2.1 Scanning Serial Processes

11.2.2 Scanning Parallel Systems

11.2.3 Combination of Series and Parallel Systems

11.3 corporate sigma index

11.4 objectives of a corporate checkup

11.5 corporate 911: TRAUMA

11.6 A Holistic Approach: The Value Of Discipline

Appendix A: CLD Simulation in Excel

Appendix B: Relationship between Sigma Level (Short Term), DPMO, and Yield

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