Sale!

Digital Governance New Technologies for Improving Public Service and Participation 1st Edition by Michael Milakovich 0415891442 9780415891448

Original price was: $50.00.Current price is: $35.00.

Digital Governance New Technologies for Improving Public Service and Participation 1st Edition Michael E. Milakovich Digital Instant Download

Author(s): Michael E. Milakovich
ISBN(s): 9780415891448, 0415891442
Edition: 1
File Details: PDF, 4.57 MB
Year: 2011
Language: english
SKU: EB-54110852 Category: Tag:

Digital Governance New Technologies for Improving Public Service and Participation 1st Edition by Michael Milakovich – Ebook PDF Instant Download/Delivery: 0415891442, 9780415891448

Full download Digital Governance New Technologies for Improving Public Service and Participation 1st Edition after payment

Product details:

ISBN 10: 0415891442

ISBN 13: 9780415891448

Author: Michael E. Milakovich

The application of digital information and communication technologies (ICTs) to reform governmental structures, politics, and public administration is widely and perhaps naively viewed as the twenty-first century “savior,” the enlightened way to reinvigorate democracy and improve the quality of citizen services. In this timely and thorough analysis, Michael Milakovich examines the assumptions underlying the ‘e-government revolution’ in light of the financial exigencies facing many commercial enterprises, governments and other organizations. Computer-driven information and communications technologies are impacting all aspects of public sector service delivery worldwide and many governments are moving away from an agency-centric toward a more citizen-centric approach to offering online services.

This book explores the transition from electronic government (e-gov) to digital or d-governance, emphasizing the importance of citizen participation and information technology to accomplish the change. The chapters concentrate on strategies for public administration organizational transformation and their implications for improved and measurable government performance. Digital self-governance is a broader umbrella-term referring to the networked extension of ICT relationships to include faster access to the web, mobile service delivery, networking, teleconferencing and use of multi-channel information technologies to accomplish higher-level two-way transactions. The shift from bureaucracy-centered to customer-centric service orientation is viewed as a means to restore public trust and improve service quality: Digital governance is the next step for governments at all levels to reduce costs, meet citizen expectations, and achieve economic recovery goals.

Digital Governance New Technologies for Improving Public Service and Participation 1st Table of contents:

Part I: Introduction and Overview – From Traditional Bureaucracy to Digital Democracy

  1. The Transition from E-Government to Digital Governance

Part II: Politics – Reforming Democracy and Bureaucracy
2. From Representative to Digital Democracy: Leveraging the Internet to Enhance Citizen Participation in Governance
3. Managing Citizen-Centric Digital Governance
4. Virtual Learning: Utilizing the Internet for Education, Training, and Quality Improvement

Part III: Administration – Implementing Online Public Services
5. Accountability and Equal Access: Balancing Political Responsiveness with Administrative Efficiency
6. Advancing Digital Governance and Performance Management
7. Applying Digital Technologies to Enhance Public Services

Part IV: Globalization and Interactive Citizenship
8. A Global Overview of Digital Governance Practices
9. Globalization, Information Technology, and Public Administration
10. Toward Digital Governance and Participatory Citizenship: Integrating Technology with Public Administration

People also search for Digital Governance New Technologies for Improving Public Service and Participation 1st: 

what is digital governance

digital government transformation

digital governance model

digital government pdf

Tags: Michael Milakovich, Digital, Governance, Technologies