Emotional labour in work with patients and clients effects and recommendations for recovery 1st Edition by Dorota Zolnierczyk Zreda, Anna Luczak ISBN 1000092151 9782020007825

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Product details:

ISBN 10: 1000092151 
ISBN 13: 9782020007825
Author: Dorota Zolnierczyk Zreda, Anna Luczak

This book describes psychosocial working conditions that negatively impact the mental and physical well-being of employees of various “assistance-related” professional groups, as well as individuals whose work is related to contact with demanding clients. It offers concepts and research on the causes and effects of emotional burden (most often manifested as stress and burnout) when working with patients, children, and clients. The book provides a detailed analysis of various aspects of emotional burden at work. It includes a description of studies carried out in 5 different professional groups that were exposed to emotional burden during emotional work and emotional labour. The book discusses the application of known and international diagnostic methods and provides an intercultural comparison. The current diagnosis of stress and burnout, as well as physical and mental health of individuals performing emotional work will be covered, as well as offering practical solutions on assistance for individuals based on the diagnosis of their health. This book is for any professional or aspiring professional in the field, including postgraduate students. Scientists and practitioners in the field of work and health psychology, management, occupational health and safety, and HR will find this book of interest. Employers of assistance and services sectors, authorities formulating employment laws, lawyers, and occupational medicine physicians are also among this book’s top audience.

Emotional labour in work with patients and clients effects and recommendations for recovery 1st Table of contents:

1. Chapter 1 Emotional Labor at Work with Patients and Customers: The Effects and Recommendations for Recovery
2. Chapter 2 Stress-Inducing Customer Behaviors and Wellbeing in Tax Administration Workers: What Is the Role of Emotional Labor?
3. Chapter 3 The Relationship between Intensification of Stress-Inducing Customer Behaviors, Job Burnout, and Well-Being of Customer Service Workers: The Role of Emotional Labor Types
4. Chapter 4 Health Impairment Process in Human Service Work: The Role of Emotional Demands and Personal Resources
5. Chapter 5 Determinants and Consequences of Work-Related Stress in Personnel of Residential Care Establishments
6. Chapter 6 Psychosocial Stressors at Work and Stress Prevention Methods among Medical Staff of Ps

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Tags: Dorota Zolnierczyk Zreda, Anna Luczak, Emotional, patients