Employment Relations in the Hospitality and Tourism Industries 1st Edition by Rosemary Lucas 9780415297127 0415297125
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Product details:
ISBN 10: 0415297125
ISBN 13: 9780415297127
Author: Rosemary Lucas
Uniquely combining employment relations and the hospitality and tourism fields, this book draws on recently published sources to give readers a comprehensive and internationally comparative perspective on the subject area. It boldly extends the traditional analysis of employment relations by integrating new topics such as the role of customers.
Table of contents:
Chapter 1: Whither employment relations and hospitality?
Chapter 2: Employment and work
Chapter 3: The role of management in employment relations
Chapter 4: Resourcing, development and fair treatment
Chapter 5: Pay, reward and performance
Chapter 6: Representation, participation and involvement
Chapter 7: Employment law and dispute resolution
Chapter 8: What do the workers think?
Chapter 9: Conclusions and future issues
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Tags: Rosemary Lucas, Employment, Relations, Hospitality