Focused Operations Management for Health Services Organizations 1st Edition by Boaz Ronen, Joseph Pliskin, Shimeon Pass 078798454X 978-0787984540
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Product details:
ISBN 10: 078798454X
ISBN 13: 978-0787984540
Author: Boaz Ronen, Joseph S. Pliskin, Shimeon Pass
Focused Operations Management for Health Services Organizations offers managers and staff the practical knowledge and tools they need to accomplish much more within existing resources. This text identifies common bottlenecks and constraints and focuses on the critical issues and processes faced by managers in the health care field. The book provides tools to significantly improve organizational operations as well as enhance quality and customer satisfaction without increasing the use of physical, human, and financial resources.
Table of contents:
The modern health care and business environment
Principles of management in a dynamic environment
The Pareto rule, focusing table, and focusing matrix
Management by constraints: the focusing steps of the theory of constraints
Management by constraints in a bottleneck environment
Management by constraints when the market is the constraint
Focused current reality tree
Resolving managerial conflicts
The efficiencies syndrome
The evils of long response times
Reducing response times
The complete kit concept
Performance measures and managerial control
Effects of fluctuations, variability, and uncertainty on the system
The evils of traditional cost accounting
Marketing, costing, and pricing considerations in decision-making processes
Quality management and process control
Creating value for health care organizations
Case study: the emergency department at Guard Mountain Hospital
Our managerial credo
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Tags: Boaz Ronen, Joseph Pliskin, Shimeon Pass, Focused