Human Error 1st edition by George A Peters – Ebook PDF Instant Download/Delivery:0367391147, 9780367391140
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ISBN 10: 0367391147
ISBN 13: 9780367391140
Author: George A. Peters
Table of contents:
Scenarios
Caveats
Importance
Common sense
Sloganeering
Bias
Error proofing
Need
Chapter two Data collection
Introduction
Evidence-based data
Sources of data
Clarification and purification
Cautions
Caveats
Foundation
Enrichment
No data
Accommodation
Chapter three Risk assessment
Introduction
Definitions
Classification models
Frequency estimates
Severity estimates
Analogies and reciprocity
Risk
Worker (OHS) risk assessment
Assessment of control measures
Whistle-blowing
Managerial actions
Political risk assessment
Postmarket considerations
Caveats
Conflicts
Objectivity
Secrecy
Documentation
No analysis possible
Chapter four Alternative analytic methods
Introduction
No data methods
Default decisions
The precautionary principle
Expert elicitation
Local consensus
Error troubleshooting
Search teams
Systems integration analysis
Successive evaluations
Targeted errors
Immediate problem resolution
Uncertainty analysis
Exclusions
Caveats
Just ask
Subjective risk
Spin
Legal risk
Allocating resources
Chapter five Behavioral vectors
Introduction
General approach
Basic human characteristics
Learning ability
Communication skills
Information processing
Physical attributes
Reaction
Language skills
Illustrative personality traits
Antisocial personality
Histrionic personality
Avoidant personality
Passive-aggressive personality
Dependent personality
Obsessive-compulsive personality
Narcissistic personality
Symptom cross-reference
Normalcy and impairment
A psychometric perspective
A human error perspective
Neuropsychological test evaluation
Abstract reasoning
Memory
Cognitive processing
Substance abuse
Intelligence
Aphasia
Malingering
Cautions
Caveats
Chapter six Countermeasures(remedies)
Introduction
General principles
Specific countermeasures
Single-error tolerance
The rule of two
Interposition
Sequestration
Interlocks and lockouts
Channelization
Guides and stops
Automation
Instructions
Training
Behavior modification
Safety factors
Warnings
Protective equipment
Redundancy
Derating
Fail-safe
Stress reduction
Tools
Replacement
Enhancement
Inactivity
Independent confirmation
Therapy
Improvisation
Pragmatism
Caveats
Targeting
Acceptability
Multiple remedies
Success metric
Fade-out
Perversity
Customization
Classification of human error
Chapter seven Human factors design guidelines
Introduction
Methodology
Scientific research
Empirical research
Descriptive measurements
Task analysis
Simulation
Focus groups
>Design reviews
Field studies
Meta-analysis
Stabilization research
Illustrative guidelines
Clutter
Visual references
Fatigue
Accidental activation
Control motion compatibility
Operator incapacity
Abuse
Coding
Pictorials
Grouping
Accessibility
False cues
Abstract theory
Ignoring documents
Information
Cold weather
Audible alarms
Intelligibility
Installation
Arming
Balance
Overload
Controllability
Unusual conditions
Prompts
Self-governance
Similarities
Overlap
Scope of work
Moral obligations
Language interpretations
Negotiating change
Caveats
Constant change
Symbiosis
Noise control
Dynamic systems
Multiple causation
Uncertainty
Process shifts
Field reports
Bias recognition
Chapter eight Testing and functional validation
Introduction
General principles
Direct observations
Firsthand investigation
General solutions
Definitions
Illustrative tests
Proof-of-concept tests
Component and assembly testing
Parameter analysis
Systems testing
Special testing
Intentional exposure to harm
Compliance testing
Installation testing
Field audit and validation testing
Modification testing
Special needs testing
Cautions
Caveats
Minimum cost
The difference
Life cycle
>Overlap
Neglect
Chapter nine Managerial errors
Introduction
Error vector analysis
Intrinsic factors
Impressed factors
Extrinsic factors
Compensatory factors
Error analysis
Error-prone managers
Analytic techniques
Psychological risk assessment
Conduct clusters
Focus (inattentiveness)
Sex (addictive conduct)
Truthfulness (deceit)
Compulsiveness (inflexibility)
Avoidant personality (self-isolation)
Dependent personality (indecisiveness)
Social anxiety disorders (phobias)
Social exclusion (pain)
Schizoid personality disorder (loners)
Paranoid personality disorder (suspiciousness)
Passive-aggressive personality disorder (negativism)
Depressive personality disorder (sadness)
Posttraumatic stress disorder (anxiety)
Antisocial personality disorder (disregard)
Other disorders
Overlays
Drugs
Harmful chemicals (chemophobia)
Denial
Cigarettes
Coffee
Caveats
Confirmation
Supplemental information
Confidentiality
Intervening causation
Rapid changes
Do no harm
Secondary gain
Chapter ten Institutional and organizational errors
Introduction
Institutional errors
Common viewpoints
Mind-set
Perceptual errors
Reciprocity
Open loops
Motivation
Theoretical risk
Leadership errors
Organizational culture
Assumptions
Historical perspective
Industrial engineering
Motivational concepts
Supplemental error principles
Adaptation of remedies
Multiple actions
Error indices
Arbitrary controls
Unreported incidents
Nuisance problems
Responsible supervision
ERP teams
Cautions
Caveats
Systematic error
Emotional error
Error detection
Cueing
Clarity
Peer evaluations
Rigidity
Chapter eleven Management challenges
Introduction
Extended error traceability
Depersonalization
Incisive restoration
Outsourcing
Intelligence
Error R&D
Contagion
Cognivitis and linguistic dystrophy
Rising stars
Robotization
Error detectives
Caveats
Brain drain
Visibility
Loyalty
Remote control
Direct feedback
Leadership
Chapter twelve Professional responsibility (ethics)
Obligations and duties
Useful principles and practice
The Nuremberg Code
Forensic principles
Independence
Confidentiality
Integrity of others
Fees
Familiarity with the law
Records
Other relationships
Client property
Practice of law
Collegiality
Institutional review boards
Protocols
Supplements
Caveats
Limits
Rules
Responsibility
Obsession
Enforcement
Chapter thirteen Discussion questions
Smart robots
Flexible workers
The unguarded saw
The stairway
Acceptable defects
Instinct
Anger
Fear
Decision support
Problem employees
Aircraft control
The zoo
Pedagogy
Surgical errors
Epidural errors
Averaging the errors
Building evacuation
Social information
Pollution
Sea spray
Robotized humans
Energetics and hardening
Howitzer misfire
Safety enhancement
Aircraft munitions
Robotic systems
Reactive chemicals
Decisions
The tour route
Hole in the ground
Close call
Regional differences
The 5% rule
One keystroke from danger
Things happen
Stress and mental confusion
Space station
Medical mistakes
Oil refinery shortcomings
Unknown probability of catastrophic events
Attention
Imitation
Stress-induced alcoholism
Cultural norms
Cues and memory retrieval
Cognitive memory
Linear programming
Safe exposure levels
Multiple causation
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