ISO 9000 2000 Auditing Using the Process Approach 1st Edition by David Hoyle 0750675977 9780750675970
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Product details:
ISBN 10: 0750675977
ISBN 13: 9780750675970
Author: David Hoyle
It is imperative that an auditor effectively guides an organization through a process of meeting ISO 9000 compliance requirements. However, real value can be added to the process if the auditor establishes a program that also focuses on overall performance relative to the objectives being met for registration. This book introduces a radical new approach that teaches the auditor how to add value, deliver business benefits and become a partner with the organization’s management team.
This book offers a proven effective questioning technique, structured around key business processes and linked to the requirements of the Standard. It will guide the auditor through a system that significantly contributes to achieving the organization’s objective of not only compliance but more importantly, an improved process approach that has inherent long term benefits.
With the 2000 update of ISO 9000, auditing has changed radically. With previous versions, the approach concentrated on compliance to specific and individual requirements, independently of how the system really contributed to achieving the organization’s objectives. Auditors are now required to establish that the systems they are auditing have been based on these principles, one of which is the process approach.
From five fundamental questions, a series of questions is derived for several business processes that will reveal the evidence needed to demonstrate compliance with ISO 9001:2000. At the same time, the strength of the organizations processes to achieve their objectives is tested. Quality management principles are explained to show how they can be used to establish that the organization’s management system is soundly based. The current auditing approaches are evaluated to show the fundamental weaknesses relative to how audits are planned, conducted and reported.
Radical new approach that focuses on performance relative to objectivesAllows auditors to focus on the real purposeProvides an effective questioning technique
Table of contents:
Chapter 1. Introduction
Chapter 2. Audit methodologies
Chapter 3. Quality management principles
Chapter 4. The process approach
Chapter 5. Questions at the enterprise level
Chapter 6. Questions at the managerial level
Chapter 7. Questions at the operational level
Chapter 8. Assessing business processes
Chapter 9. Conclusions
Appendix A. Aligning processes with requirements
Appendix B. Aligning clauses with key questions
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Tags: David Hoyle, Auditing, Process, Approach