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Mastering Statistical Process Control A Handbook for Performance Improvement Using Cases 1st Edition by Tim Stapenhurst 9780750665292 0750665297

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Mastering Statistical Process Control A Handbook for Performance Improvement Using Cases 1st Edition Tim Stapenhurst Digital Instant Download

Author(s): Tim Stapenhurst
ISBN(s): 9780750665292, 0750665297
Edition: 1
File Details: PDF, 5.79 MB
Year: 2005
Language: english
SKU: EB-1187324 Category: Tag:

Mastering Statistical Process Control A Handbook for Performance Improvement Using Cases 1st Edition by Tim Stapenhurst – Ebook PDF Instant Download/Delivery: 9780750665292, 0750665297

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ISBN 10: 0750665297

ISBN 13: 9780750665292

Author: Tim Stapenhurst

Mastering Statistical Process Control shows how to understand business or process performance more clearly and more effectively. This practical book is based on a rich and varied selection of case studies from across industry and commerce, including material from the manufacturing, extractive and service sectors. It will enable readers to understand how SPC can be used to maximum effect, and will deliver more effective monitoring, control and improvement in systems, processes and management. The common obstacle to successful use of SPC is getting bogged down with control charts, forgetting that visual representation of data is but a tool and not an end in itself. Mastering SPC demonstrates how statistical tools are applied and used in reality. This is a book that will open up the power of SPC for many: managers, quality professionals, engineers and analysts, as well as students, will welcome the clarity and explanation that it brings to understanding the use and benefit of SPC in a wide range of engineering, production and service situations. Key case studies include using SPC to: · Measure quality and human factors · Monitor process performance accurately over long periods · Develop best-practice benchmarks using control charts · Maximise profitability of fixed assets · Improve customer service and satisfaction

Table of contents:

Chapter 1 Using & Interpreting Control Charts

Chapter 2 The Old Way: How & Why Moving Averages Mislead Management

Chapter 3 Case Studies: Accounting for Human Error

Chapter 4 Measuring Quality & Human Factors

Chapter 5 Measuring Process Performance Accurately

Chapter 6 Application of Control Charts to Benchmarking

Chapter 7 Coping with Trends

Chapter 8 How to Draw Two Metrics on the Same Chart

Chapter 9 Analysing Production Data

Chapter 10 Celto-Styrocell Case Study

Chapter 11 Training Analysis Using SPC

Chapter 12 Using Charts to Maximise Usage

Chapter 13 Analysis of Incidents

Chapter 14 Exam Results

Chapter 15 Teaching People to Draw Control Charts

Chapter 16 Plotting the Results of Consecutive Phases on a Single Chart

Chapter 17 Budget vs Actual Plotting

Chapter 18 Using Charts to Improve Customer Service

Chapter 19 Estimating the Cost of Poor Performance

Chapter 20 Methods of Sampling in Complex Systems

Chapter 21 SPC in Context: SPC, Six Sigma & Quality Management

Chapter 22 The Basics of SPC

Chapter 23 Constructing Charts

Chapter 24 Interpreting Charts

Chapter 25 Examples & Exercises

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Tags: Tim Stapenhurst, Mastering, Statistical, Control