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MCDST Microsoft Certified Desktop Support Technician Study Guide Exams 70 271 and 70 272 2nd Edition by Bill Ferguson, Brad Causey 0471789291 9780471789291

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MCDST Microsoft Certified Desktop Support Technician Study Guide Exams 70 271 and 70 272 2nd Edition Bill Ferguson Digital Instant Download

Author(s): Bill Ferguson, Brad Causey
ISBN(s): 9780471789291, 0470043628
Edition: 2nd
File Details: PDF, 33.49 MB
Year: 2006
Language: english
SKU: EB-1664976 Category: Tags: ,

MCDST Microsoft Certified Desktop Support Technician Study Guide Exams 70 271 and 70 272 2nd Edition by Bill Ferguson, Brad Causey – Ebook PDF Instant Download/Delivery: 0471789291, 9780471789291

Full download MCDST Microsoft Certified Desktop Support Technician Study Guide Exams 70 271 and 70 272 2nd Edition after payment

Product details:

ISBN 10: 0471789291

ISBN 13: 9780471789291

Author: Bill Ferguson, Brad Causey

If you′re seeking MCDST certification, here′s the book you need to prepare for Exam 70–271, Supporting Users and Troubleshooting a Microsoft XP Operating System, and Exam 70–272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. This revised and updated Deluxe Edition features over 200 pages of new content–including the very latest updates to the exams as well as case studies–and provides complete instruction to meet the exacting requirements of each exam. Prepare for your certification and career with this two–in–one, value–packed guide.

Inside you′ll find:

  • Practical information on how to analyze problems and provide support to end users
  • Hundreds of challenging review questions
  • Bonus CD loaded with exam prep software, four bonus exams, Sybex test engine, and 300 electronic flashcards

Authoritative coverage of all exam objectives, including:

Exam 70–271

  • Installing a Windows Desktop Operating System
  • Managing and Troubleshooting Access to Resources
  • Configuring and Troubleshooting Hardware Devices and Drivers
  • Configuring and Troubleshooting the Desktop and User Environments
  • Troubleshooting Network Protocols and Services

Exam 70–272

  • Configuring and Troubleshooting Applications
  • Resolving Issues Related to Usability
  • Resolving Issues Related to Application Customization
  • Configuring and Troubleshooting Connectivity for Applications
  • Configuring Application Security

SYBEX TEST ENGINE: Test your knowledge with advanced testing software. Includes all chapter review questions plus bonus exams.

ELECTRONIC FLASHCARDS: Reinforce your understanding with flashcards that can run on your PC, Pocket PC, or Palm device.

Also on the CD you′ll find the entire book in searchable and printable PDF. Study anywhere, any time, and approach the exam with confidence.

Visit www.sybex.com for all of your Microsoft certification needs

Note: CD–ROM/DVD and other supplementary materials are not included as part of eBook file.

MCDST Microsoft Certified Desktop Support Technician Study Guide Exams 70 271 and 70 272 2nd Table of contents:

Part I User Support and Troubleshooting a Microsoft Windows XP Operating System

Chapter 1: Installing a Windows Desktop Operating System
Chapter 2: Managing and Troubleshooting Access to Resources
Chapter 3: Configuring and Troubleshooting Hardware Devices and Drivers
Chapter 4: Configuring and Troubleshooting the Desktop and User Environments
Chapter 5: Recovering Windows XP from Failure
Chapter 6: Troubleshooting Network Protocols and Services

Part II Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Chapter 7: Configuring and Troubleshooting Applications
Chapter 8: Resolving Usability Issues
Chapter 9: Resolving Application Customization Issues
Chapter 10: Configuring and Troubleshooting Connectivity for Applications
Chapter 11: Configuring Application Security

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Tags: Bill Ferguson, Brad Causey, Microsoft, Certified, Support