Measuring Customer Experience How to Develop and Execute the Most Profitable Customer Experience Strategies 2015th Edition by Philipp Klaus – Ebook PDF Instant Download/Delivery: 1349477346, 9781349477340
Full download Measuring Customer Experience How to Develop and Execute the Most Profitable Customer Experience Strategies 2015th Edition after payment
Product details:
ISBN 10: 1349477346
ISBN 13: 9781349477340
Author: Philipp Klaus
Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.
Measuring Customer Experience How to Develop and Execute the Most Profitable Customer Experience Strategies 2015th Table of contents:
1 Customer Experience: The Origins and Importance for Your Business
2 CX Strategies and Management Practices
3 The 5 Dimensions of CX Management
4 The 3 Types of CX Management Practice
5 Linking CX Practices to Profitability
6 Your CX Management Balance Sheet: Where Are You and Where Do You Want to Be? How to Get from A (Current State) to B – A Step-by-Step Approach
7 The Devil Is in the Details – Only What Get Measured Gets Managed
8 Best Practice vs. Next Practice
9 Concluding Thoughts
10 The Science behind the Knowledge
People also search for Measuring Customer Experience How to Develop and Execute the Most Profitable Customer Experience Strategies 2015th:
measuring customer experience how to develop
measuring customer experience
measuring experience
measuring customer journey
customer experience how to measure
Tags: Philipp Klaus, Measuring, Customer