Smarter Outsourcing An executive guide to understanding planning and exploiting successful outsourcing relationships 1st Edition by Jean Louis Bravard, Robert Morgan 0273705601 978-0273705604
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Product details:
ISBN 10: 0273705601
ISBN 13: 978-0273705604
Author: Jean-Louis Bravard, Robert Morgan
Table of contents:
A question of understanding
Why we have written this book
Power with responsibility
About the authors
List of abbreviations
Acknowledgements
What do you mean by outsourcing?
Our definition
Using your M&A skills to best advantage
Six principles for outsourcing success
Our approach in this book
Clear deal and strategy alignment
The surrounding stakeholder context
Communicating the nuts and bolts of the deal
Preparing for the exit before the start
Detailed risk factors: into the schedules
Protecting intellectual property
Managing multiple suppliers: ‘best of breed’
Defining the interconnects
The prime contractor route
Thinking the unthinkable: coping with meltdown
Risk questions for suppliers
Not a case of all or nothing
Offshore providers’ onshore presence
Clear shared value
Value-based negotiation
Openness or secrecy?
Setting the pattern of communication
A coherent story
Change + uncertainty = pain
Governance and controls: be holistic – and rigorous
Documenting the start and end state
Avoiding winners and losers
Crystallizing the benefits
The supplier’s revenge
What gets left behind?
Leaving dysfunction behind
Defining and monitoring roles
Linkage with users’ interests
User perception is reality
Using intermediaries for early benchmarking
External industrial metrics
Realizing the benefits
Defining the role of the retained team
Staying in command
Ten key competencies – correctly positioned
Clear responsibilities in a shifting environment
Building maturity
Aided by continuity
Becoming a well-oiled machine?
Benchmarking BPO: a do-it-yourself approach
Towards metric-based gain sharing
A hierarchy of measurement
Relationship and contract management: the role of governance
A return to ‘grace and favour’ projects?
Brand damage: consequential losses – by another name?
Ongoing access to innovation
The power to escalate
Managing future risks through flexibility
Mutual executive openness for mutual benefit
The role of ‘trust brokers’
Suppliers’ executive team: the need for maturity and vision
Towards a joint approach
Managing the investment markets
Executive challenges for suppliers
Conclusion: The ultimate executive tool
At the frontier
Societies in competition
The philosophy of sourcing
The supplier of the future
And the sourcing ‘web’
Creating complementary flexibility
Through the new generation of suppliers
Hybrid culture – not bastardized culture
From cost, to quality
To innovation
A structure for improving quality
Shared benefits from innovation
A sharper tool
Underwriting the responsibilities
The future: strategy, sourcing – and shareholder activism
A global shift
Investor vigilance extends from M&A to outsourcing
Shoulder to shoulder
Are you ready to outsource?
Specialist section 1: Financial engineering
Specialist section 2: Legal issues
Specialist section 3: Communication issues
Specialist section 4: Human resource issues
Specialist section 5: Tax issues
Case study 1 Fin-Force
Case study 2 GECIS
Case study 3 J. Sainsbury
Case study 4 Aegon/GRE
Case study 5 BP
Case study 6 Nextel Communications
Case study 7 JP Morgan
Case study 8 BT/Accenture HR outsourcing
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Tags: Jean Louis Bravard, Robert Morgan, Outsourcing, executive