Strategic Operations Management Second Edition by Steve Brown, Richard Lamming, John Bessant, Peter Jones ISBN 0750663197 9780750663199
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Product details:
ISBN 10: 0750663197
ISBN 13: 9780750663199
Author: Steve Brown, Richard Lamming, John Bessant, Peter Jones
This is a substantial new edition of a successful textbook which continues to have a sensible and ‘easy to read’ style. Each Chapter has a past/present/future theme with a real strategic approach. Strategic Operations Managment shows operations as combining products and services into a complete offer for the customer. Services are therefore seen as key and are integrated throughout the material in each chapter. Manufacturing, service supply and other key factors are all shown to be in place.
In an era where companies are fond of talking about core competences but still struggle to understand their operations, this is an important for academics and practitioners alike. Only when managers understand their operations will they be able to leverage them into any sort of capabilities that will lead to competitive advantage. Online tutor resource materials accompany the book.
Table of contents:
Introduction to Operations Management
Overview of operations management principles
Historical development and significance
Role in organizational success
Strategic Operations Management
Linking operations strategy to business strategy
Developing and implementing operations strategies
Achieving competitive advantage through operations
Managing the Transformation Process
Designing efficient processes
Process analysis and improvement
Balancing capacity and demand
Innovation – Managing the Renewal of the Business
Fostering a culture of innovation
New product and service development
Managing technological advancements
Managing Inventory, MRP, and JIT
Inventory control techniques
Material Requirements Planning (MRP)
Just-In-Time (JIT) production systems
Supply Management
Building effective supplier relationships
Supply chain design and coordination
Global sourcing strategies
Capacity and Scheduling Management
Planning and controlling capacity
Scheduling techniques for operations
Managing bottlenecks and constraints
Quality and Business Process Reengineering (BPR)
Total Quality Management (TQM) principles
Implementing quality improvement programs
Redesigning processes for efficiency
Human Resources and Strategic Operations Management
Aligning HR practices with operations strategy
Developing skills and competencies
Managing change and organizational development
The Future for Operations Management
Emerging trends and challenges
Sustainability and environmental considerations
The impact of globalization and technology
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Strategic Operations Management
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Steve Brown,Richard Lamming,John Bessant, Peter Jones,Management