Systems Analysis and Design 10th Edition by Harry Rosenblatt 1285422708 9781285422701
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ISBN 10: 1285422708
ISBN 13: 9781285422701
Author: Harry J. Rosenblatt
SYSTEMS ANALYSIS AND DESIGN, TENTH EDITION offers a practical, visually appealing approach to information systems development. The integrated Video Learning Sessions available via CourseMate will increase engagement and improve your understanding of the course material. Throughout the book, real-world case studies emphasize critical thinking and IT skills in a dynamic, business-related environment. Numerous projects, assignments, and end-of-chapter exercises, accessible only in CourseMate, provide hands-on practice. The new Tenth Edition will help prepare you for success in today’s intensely competitive business world. CourseMate includes an integrated e-book, interactive activities and quizzes as well as the brand new Engagement Tracker feature. In addition, CourseMate is the only place to gain access to the SCR case study.
Systems Analysis and Design 10th Table of contents:
Phase 1. Systems Planning
Chapter 1. Introduction to Systems Analysis and Design
Objectives
Introduction
Preview Case: Mountain View College Bookstore
Video Learning Sessions. Welcome and Introduction
What Is Information Technology?
Welcome to the 21st Century: The IT Journey Continues
Systems Analysis and Design
What Does a Systems Analyst Do?
Case in Point 1.1: Cloud Nine Financial Advisors
Information System Components
Hardware
Software
Data
Processes
People
Business in the 21st Century
The Internet Model
B2C (Business-to-Consumer)
B2B (Business-to-Business)
What’s Next?
Modeling Business Operations
Business Profiles
Business Processes
Business Information Systems
Enterprise Computing
Transaction Processing
Business Support
Knowledge Management
User Productivity
Systems Integration
What Information Do Users Need?
Top Managers
Middle Managers and Knowledge Workers
Supervisors and Team Leaders
Operational Employees
Systems Development Tools
Modeling
Prototyping
Computer-Aided Systems Engineering (CASE) Tools
Systems Development Methods
Structured Analysis
Object-Oriented Analysis
Agile Methods
Other Development Methods
The Information Technology Department
Application Development
Case in Point 1.2: Global Hotels and Momma’s Motels
Systems Support and Security
User Support
Database Administration
Network Administration
Web Support
Quality Assurance (QA)
Case in Point 1.3: What Should Lisa Do?
The Systems Analyst
Role
Knowledge, Skills, and Education
Certification
Career Opportunities
Case in Point 1.4: Just-in-Time Airfreight, Inc.
A Question of Ethics
Chapter Summary
Key Terms
Chapter Exercises
Apply Your Knowledge
Case Studies
CASE Tool Workshop
MIS CourseMate Features
Chapter 2. Analyzing the Business Case
Objectives
Introduction
Preview Case: Mountain View College Bookstore
A Framework for IT Systems Development
Strategic Planning Overview
What Is SWOT Analysis?
Case in Point 2.1: Lo Carb Meals
Strategic Planning for IT Projects
A New Role for the IT Department
Case in Point 2.2: Attaway Airlines, Part One
What Is a Business Case?
Information Systems Projects
Main Reasons for Systems Projects
Case in Point 2.3: Trent College
Factors That Affect Systems Projects
Internal Factors
External Factors
Evaluation of Systems Requests
Systems Request Forms
Systems Review Committee
Overview of Feasibility
Operational Feasibility
Technical Feasibility
Video Learning Session. Payback Analysis
Economic Feasibility
Schedule Feasibility
Evaluating Feasibility
Setting Priorities
Factors That Affect Priority
Discretionary and Nondiscretionary Projects
Case in Point 2.4: Attaway Airlines, Part Two
Preliminary Investigation Overview
Interaction with Managers and Users
Planning the Preliminary Investigation
Step 1: Understand the Problem or Opportunity
Step 2: Define the Project Scope and Constraints
Step 3: Perform Fact-Finding
Step 4: Analyze Project Usability, Cost, Benefit, and Schedule Data
Step 5: Evaluate Feasibility
Step 6: Present Results and Recommendations to Management
A Question of Ethics
Chapter Summary
Key Terms
Chapter Exercises
Apply Your Knowledge
Case Studies
CASE Tool Workshop
MIS CourseMate Features
Chapter 3. Managing Systems Projects
Objectives
Introduction
Preview Case: Mountain View College Bookstore
Overview of Project Management
What Shapes a Project?
What Is a Project Triangle?
What Does a Project Manager Do?
Step 1: Create a Work Breakdown Structure
What Is a Gantt Chart?
Video Learning Session. Work Breakdown Structures
What Is a PERT/CPM Chart?
Which Type of Chart Is Better?
Identifying Tasks in a Work Breakdown Structure
Case in Point 3.1: Parallel Services
Factors Affecting Duration
Case in Point 3.2: Sunrise Software
Displaying the Work Breakdown Structure
Video Learning Session. Task Patterns
Step 2: Identify Task Patterns
What Are Task Patterns?
How Do I Use Task Boxes to Create a Model?
What Are the Main Types of Task Patterns?
How Do I Identify Task Patterns?
How Do I Work With Complex Task Patterns?
Video Learning Session. Critical Path Analysis
Step 3: Calculate the Critical Path
What Is a Critical Path?
How Do I Calculate the Critical Path?
Project Monitoring and Control
Monitoring and Control Techniques
Maintaining a Schedule
Reporting
Project Status Meetings
Project Status Reports
Project Management Examples
PERT/CPM Example
Project Management Software
Case in Point 3.3: Census 2010
Risk Management
Steps in Risk Management
Risk Management Software
Managing for Success
Business Issues
Budget Issues
Schedule Issues
Case in Point 3.4: Spring Forward Products
The Bottom Line
A Question of Ethics
Chapter Summary
Key Terms
Chapter Exercises
Apply Your Knowledge
Case Studies
CASE Tool Workshop
MIS CourseMate Features
Phase 2. Systems Analysis
Chapter 4. Requirements Modeling
Objectives
Introduction
Preview Case: Mountain View College Bookstore
Systems Analysis Phase Overview
Systems Analysis Activities
Systems Analysis Skills
Team-Based Techniques: JAD, RAD, and Agile Methods
Joint Application Development
User Involvement
JAD Participants and Roles
JAD Advantages and Disadvantages
Rapid Application Development
RAD Phases and Activities
RAD Objectives
RAD Advantages and Disadvantages
Agile Methods
Agile Method Advantages and Disadvantages
Case in Point 4.1: North Hills College
Modeling Tools and Techniques
Video Learning Session. Functional Decomposition Diagrams
Functional Decomposition Diagrams
Business Process Modeling
Data Flow Diagrams
Unified Modeling Language
System Requirements Checklist
Output Examples
Input Examples
Process Examples
Performance Examples
Control Examples
Future Growth, Costs, and Benefits
Scalability
Total Cost of Ownership
Fact-Finding
Fact-Finding Overview
Who, What, Where, When, How, and Why?
The Zachman Framework
Interviews
Step 1: Determine the People to Interview
Step 2: Establish Objectives for the Interview
Step 3: Develop Interview Questions
Step 4: Prepare for the Interview
Step 5: Conduct the Interview
Step 6: Document the Interview
Step 7: Evaluate the Interview
Case in Point 4.2: Deep River College
Unsuccessful Interviews
Case in Point 4.3: FastPak Overnight Package System
Other Fact-Finding Techniques
Document Review
Observation
Questionnaires and Surveys
Sampling
Research
Interviews versus Questionnaires
Case in Point 4.4: CyberStuff
Documentation
The Need for Recording the Facts
Software Tools
Information Management Software
Preview of Logical Modeling
A Question of Ethics
Chapter Summary
Key Terms
Chapter Exercises
Apply your Knowledge
Case Studies
CASE Tool Workshop
MIS CourseMate Features
Chapter 5. Data and Process Modeling
Objectives
Introduction
Preview Case: Mountain View College Bookstore
Overview of Data and Process Modeling Tools
Data Flow Diagrams
Video Learning Session. DFD Symbols and Diagrams
DFD Symbols
Creating a Set of DFDs
Video Learning Session. DFD Context Diagrams
Guidelines for Drawing DFDs
Step 1: Draw a Context Diagram
Video Learning Session. DFD Diagram 0
Step 2: Draw a Diagram 0 DFD
Step 3: Draw the Lower-Level Diagrams
Case in Point 5.1: Big Ten University
Data Dictionary
Using CASE Tools for Documentation
Documenting the Data Elements
Documenting the Data Flows
Documenting the Data Stores
Documenting the Processes
Documenting the Entities
Documenting the Records
Data Dictionary Reports
Process Description Tools
Modular Design
Structured English
Video Learning Session. Decision Tables
Decision Tables
Case in Point 5.2: Rock Solid Outfitters (Part 1)
Decision Trees
Case in Point 5.3: Rock Solid Outfitters (Part 2)
Logical versus Physical Models
Sequence of Models
Four-Model Approach
Case in Point 5.4: Tip Top Staffing
A Question of Ethics
Chapter Summary
Key Terms
Chapter Exercises
Apply Your Knowledge
Case Studies
CASE Tool Workshop
MIS CourseMate Features
Chapter 6. Object Modeling
Objectives
Introduction
Preview Case: Mountain View College Bookstore
Overview of Object-Oriented Analysis
Video Learning Session. Object-Oriented Terms and Concepts
Object-Oriented Terms and Concepts
Objects
Attributes
Methods
Messages
Classes
Relationships Among Objects and Classes
Object Relationship Diagram
Object Modeling with the Unified Modeling Language
Video Learning Session. Object-Oriented Diagrams and Models
Use Case Modeling
Case in Point 6.1: Hilltop Motors
Use Case Diagrams
Class Diagrams
Case in Point 6.2: Train the Trainer, Inc.
Sequence Diagrams
State Transition Diagrams
Activity Diagrams
Case in Point 6.3: TravelBiz
Business Process Modeling
CASE Tools
Organizing the Object Model
Case in Point 6.4: Cyber Associates
A Question of Ethics
Chapter Summary
Key Terms
Chapter Exercises
Apply Your Knowledge
Case Studies
CASE Tool Workshop
MIS CourseMate Features
Chapter 7. Development Strategies
Objectives
Introduction
Preview Case: Mountain View College Bookstore
Development Strategies Overview
The Impact of the Internet
Software as a Service
Traditional vs. Web-Based Systems Development
Evolving Trends: Web 2.0 and Cloud Computing
Outsourcing
The Growth of Outsourcing
Outsourcing Fees
Outsourcing Issues and Concerns
Offshore Outsourcing
Case in Point 7.1: Turnkey Services
In-House Software Development Options
Make or Buy Decision
Developing Software In-House
Purchasing a Software Package
Customizing a Software Package
Creating User Applications
The Systems Analyst’s Role
Case in Point 7.2: Sterling Associates
Analyzing Cost and Benefits
Video Learning Session. Return on Investment (ROI)
Financial Analysis Tools
Video Learning Session. Net Present Value (NPV)
Cost-Benefit Analysis Checklist
The Software Acquisition Process
Step 1: Evaluate the Information System Requirements
Step 2: Identify Potential Vendors or Outsourcing Options
Step 3: Evaluate the Alternatives
Step 4: Perform Cost-Benefit Analysis
Step 5: Prepare a Recommendation
Step 6: Implement the Solution
Case in Point 7.3: Doug’s Sporting Goods
Completion of Systems Analysis Tasks
System Requirements Document
Presentation to Management
Transition to Systems Design
Preparing for Systems Design
Logical and Physical Design
Case in Point 7.4: Downtown!
A Question of Ethics
Chapter Summary
Key Terms
Chapter Exercises
Apply Your knowledge
Case Studies
CASE Tool Workshop
MIS CourseMate Features
Phase 3. Systems Design
Chapter 8. User Interface Design
Objectives
Introduction
Preview Case: Mountain View College Bookstore
Systems Design Phase Overview
Will It Succeed?
Chapter Overview
What Is a User Interface?
Human-Computer Interaction
Case in Point 8.1: Casual Observer Software
Seven Habits of Successful Interface Designers
Understand the Business
Maximize Graphical Effectiveness
Think Like a User
Use Models and Prototypes
Focus on Usability
Invite Feedback
Document Everything
A Handbook for User Interface Design
Rule 1: Create an Interface That Is Easy to Learn and Use
Rule 2: Enhance User Productivity
Rule 3: Provide Users with Help and Feedback
Rule 4: Create an Attractive Layout and Design
Rule 5: Enhance the Interface
Rule 6: Focus on Data Entry Screens
Rule 7: Use Validation Rules
Rule 8: Reduce Input Volume
Case in Point 8.2: Boolean Toys
Source Document and Form Design
Printed Output
Overview of Report Design
Types of Reports
User Involvement
Report Design Principles
Case in Point 8.3: Lazy Eddie
Case in Point 8.4: Trustworthy Insurance Company
Technology Issues
Output Technology
Input Technology
Security and Control Issues
Output Security and Control
Input Security and Control
Where Do We Go from Here?
Modular Design
Prototyping
A Question of Ethics
Chapter Summary
Key Terms
Chapter Exercises
Apply Your Knowledge
Case Studies
CASE Tool Workshop
MIS CourseMate Features
Chapter 9. Data Design
Objectives
Introduction
Preview Case: Mountain View College Bookstore
Data Design Concepts
Data Structures
Mario and Danica: A Data Design Example
Is File Processing Still Important?
The Database Environment
DBMS Components
Interfaces for Users, Database Administrators, and Related Systems
Data Manipulation Language
Schema
Physical Data Repository
Web-Based Data Design
Overview
Connecting to the Web
Data Security
Data Design Terms
Definitions
Key Fields
Referential Integrity
Video Learning Session. Entity-Relationship Diagrams
Entity-Relationship Diagrams
Drawing an ERD
Types of Relationships
Cardinality
Case in Point 9.1: TopText Publishing
Data Normalization
Standard Notation Format
Video Learning Session. First Normal Form
First Normal Form
Video Learning Session. Second Normal Form
Second Normal Form
Video Learning Session. Third Normal Form
Third Normal Form
Two Real-World Examples
Example 1: Crossroads College
Case in Point 9.2: CyberToys
Example 2: Magic Maintenance
Case in Point 9.3: DotCom Tools
Working with a Relational Database
Should You Use Codes?
Overview of Codes
Types of Codes
Designing Codes
Data Storage and Access
Tools and Techniques
Logical versus Physical Storage
Data Coding
Data Control
Case in Point 9.4: SoccerMom
A Question of Ethics
Chapter Summary
Key Terms
Chapter Exercises
Apply Your Knowledge
Case Studies
CASE Tool Workshop
MIS CourseMate Features
Chapter 10. System Architecture
Objectives
Introduction
Preview Case: Mountain View College Bookstore
Architecture Checklist
Corporate Organization and Culture
Enterprise Resource Planning (ERP)
Case in Point 10.1: ABC Systems
Initial Cost and TCO
Scalability
Web Integration
Legacy Systems
Processing Options
Security Issues
Corporate Portals
System Architecture: Then and Now
Mainframe Architecture
Impact of the Personal Computer
Network Evolution
Client/Server Designs
Overview
The Client’s Role
Client/Server Tiers
Middleware
Cost-Benefit Issues
Performance Issues
The Impact of the Internet
Cloud Computing
Web 2.0
E-Commerce Architecture
In-House Solutions
Case in Point 10.2: Small Potatoes, Inc.
Packaged Solutions
Service Providers
Processing Methods
Online Processing
Batch Processing: Still With Us After All These Years
Real-World Examples
Case in Point 10.3: R/Way Trucking Company
Network Models
The OSI Model
Network Topology
Network Devices
Modeling Tools
Wireless Networks
Wireless Network Standards
Wireless Network Topologies
Wireless Trends
Case in Point 10.4: Spider IT Services
Systems Design Completion
System Design Specification
User Approval
Presentations
A Question of Ethics
Chapter Summary
Key Terms
Chapter Exercises
Apply your Knowledge
Case Studies
CASE Tool Workshop
MIS CourseMate Features
Phase 4. Systems Implementation
Chapter 11. Managing Systems Implementation
Objectives
Introduction
Preview Case: Mountain View College Bookstore
Software Quality Assurance
Software Engineering
International Organization for Standardization (ISO)
Overview of Application Development
Review the System Design
Application Development Tasks
Systems Development Tools
Project Management
Video Learning Session. Structure Charts
Structured Application Development
Structure Charts
Cohesion and Coupling
Drawing a Structure Chart
Object-Oriented Application Development
Characteristics of Object-Oriented Application Development
Implementation of Object-Oriented Designs
Object-Oriented Cohesion and Coupling
Agile Application Development
An Extreme Programming (XP) Example
The Future of Agile Development
Coding
Programming Environments
Generating Code
Testing the System
Unit Testing
Case in Point 11.1: Your Move, Inc.
Integration Testing
System Testing
Case in Point 11.2: WebTest, Inc.
Documentation
Program Documentation
System Documentation
Operations Documentation
User Documentation
Management Approval
System Installation and Evaluation
Operational and Test Environments
Training
Training Plan
Vendor Training
Webinars, Podcasts, and Tutorials
Outside Training Resources
Training Tips
Interactive Training
Data Conversion
Data Conversion Strategies
Data Conversion Security and Controls
System Changeover
Direct Cutover
Parallel Operation
Pilot Operation
Phased Operation
Case in Point 11.3: Global Cooling
Post-Implementation Tasks
Post-Implementation Evaluation
Case in Point 11.4: Yorktown Industries
Final Report to Management
A Question of Ethics
Chapter Summary
Key Terms
Chapter Exercises
Apply Your Knowledge
Case Studies
CASE Tool Workshop
MIS CourseMate Features
Phase 5. Systems Support and Security
Chapter 12. Managing Systems Support and Security
Objectives
Introduction
Preview Case: Mountain View College Bookstore
Overview
User Support
User Training
Service Desks
Outsourcing Issues
Maintenance Tasks
Corrective Maintenance
Adaptive Maintenance
Perfective Maintenance
Preventive Maintenance
Case in Point 12.1: Outback Outsourcing, Inc.
Maintenance Management
The Maintenance Team
Case in Point 12.2: Brightside Insurance, Inc.
Maintenance Requests
Establishing Priorities
Configuration Management
Maintenance Releases
Version Control
Baselines
System Performance Management
Fault Management
Performance and Workload Measurement
Capacity Planning
System Maintenance Tools
System Security Overview
System Security Concepts
Risk Management
Attacker Profiles and Attacks
Security Levels
Physical Security
Case in Point 12.3: Outer Banks County
Network Security
Application Security
File Security
User Security
Procedural Security
Case in Point 12.4: Chain Link Consulting, Inc.
Backup and Recovery
Backup Policies
Business Continuity Issues
System Obsolescence
Future Challenges and Opportunities
Trends and Predictions
Strategic Planning for IT Professionals
IT Credentials and Certification
Critical Thinking Skills
A Question of Ethics
Chapter Summary
Key Terms
Chapter Exercises
Apply Your Knowledge
Case Studies
CASE Tool Workshop
MIS CourseMate Features
The Systems Analyst’s Toolkit
Part A. Communication Tools
Objectives
Introduction
Preview Case: Mountain View College Bookstore
Successful Communication Strategies
Why, Who, What, When, and How
Cultural Context
Know Your Subject
Written Communications
Writing Style and Readability
E-Mail, Memos, and Letters
Social Media at Work
Netiquette
Workgroup Software
Reports
Oral Communications
Define the Audience
Define the Objectives
Organize the Presentation
Define Any Technical Terms
Prepare Presentation Aids
Practice
The Presentation
Online Presentations
Managing Your Communication Skills
Toolkit Summary
Key Terms
Toolkit Exercises
Part B. CASE Tools
Objectives
Introduction
Preview Case: Mountain View College Bookstore
Overview of CASE Tools
CASE Tools History
The Marketplace for CASE Tools
CASE Terms and Concepts
Repository
Individual Tools
Development Environments
Integrated Development Environments
Application Life Cycle Management Environments
Pros and Cons of Integrated Development Tools
CASE Tool Examples
Visible Analyst
Rational Software
CASE Tool Trends
New Products and Features
Method-Specific CASE Tools
Toolkit Summary
Key Terms
Toolkit Exercises
Part C. Financial Analysis Tools
Objectives
Introduction
Preview Case: Mountain View College Bookstore
Describing Costs and Benefits
Cost Classifications
Managing Information Systems Costs and Charges
Benefit Classifications
Cost-Benefit Analysis
Video Learning Session. Payback Analysis
Payback Analysis
Using a Spreadsheet to Compute Payback Analysis
Video Learning Session. Return on Investment
Return on Investment Analysis
Using a Spreadsheet to Compute ROI
Video Learning Session. Present Value Analysis
Present Value Analysis
Using a Spreadsheet to Calculate Present Value
Toolkit Summary
Key Terms
Toolkit Exercises
Part D. Internet Resource Tools
Objectives
Introduction
Preview Case: Mountain View College Bookstore
Overview
Planning an Internet Research Strategy
Step 1. Review Your Information Requirements
Step 2. Use the Proper Search Tools and Techniques
Step 3. Evaluate the Results
Step 4. Consider Copyright and Data Integrity Issues
Search Basics
Search Engines
Search Engine Concepts
Search Techniques
Online Tutorials
Advanced Search Techniques
Search Checklist
Subject Directories
A Subject Directory Example
Advantages and Disadvantages of Subject Directories
The Invisible Web
Invisible Web Examples
Navigation Tools for the Invisible Web
Internet Communication Channels
Social Networking
Forums
Newsletters, Blogs, Podcasts, and Webcasts
RSS Feeds
Webinars
Mailing Lists
Web-Based Discussion Groups
Chat Rooms
Instant Messaging and Text Messaging
Information Technology Community Resources
Corporate Resources
Government Resources
Personal and Professional Resources
Online Learning Resources
Toolkit Summary
Key Terms
Toolkit Exercises
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