The Complete Idiot’s Guide to Difficult Conversations Get the Positive Results You Want When the Going Is Tough 1st Edition by Gretchen Hirsch 9781592576197 1592576192
Original price was: $50.00.$35.00Current price is: $35.00.
The Complete Idiot’s Guide to Difficult Conversations Get the Positive Results You Want When the Going Is Tough 1st Edition by Gretchen Hirsch – Ebook PDF Instant Download/Delivery: 9781592576197, 1592576192
Full download The Complete Idiot’s Guide to Difficult Conversations Get the Positive Results You Want When the Going Is Tough 1st Edition after payment
Product details:
ISBN 10: 1592576192
ISBN 13: 9781592576197
Author: Gretchen Hirsch
How to tackle sensitive subjects Covering both professional and personal situations, this guide examines ways to approach and handle conversations that are often put off or avoided altogether. The most comprehensive book of its kind, it provides all the information you need to approach difficult conversations with confidence, avoid blaming, overcome defensiveness, and make better decisions. • The only book on the market covering difficult conversations in both the workplace and one’s personal life • Can be read cover to cover or used as a quick reference guide • Reviewed and approved by the Program Chair of Organizational Communication at Franklin University and former professor of Applied Linguistics at Harvard University
Table of contents:
Part 1 – Conversation Basics
Chapter 1 – The Elements of Conversation
Chapter 2 – What You Don’t Say
Chapter 3 – The Importance of Listen3ing
Part 2 – The Anatomy of Difficult Conversations
Chapter 4 – Understanding Difficult Conversations
Chapter 5 – Underneath It All: How Culture Can Make Conversation Difficult
Chapter 6 – When It’s Gone Too Far: Positive Confrontation
Part 3 – Difficult Conversations for Everyone
Chapter 7 – Touchy, Touchy
Chapter 8 – Money Talks
Chapter 9 – Talking About Medical Issues
Chapter 10 – Death and Grief
Chapter 11 – Delivering Bad News at Work
Part 4 – Conversation and Productivity
Chapter 12 – How Rude!
Chapter 13 – Loose Lips Can Sink Your Ship
Chapter 14 – Performance Reviews
Chapter 15 – Discipline, Dismissal, or Departure
Chapter 16 – The Price of Workplace Disputes
Chapter 17 – Good Boss, Bad Boss
Chapter 18 – Giving Great Service
Chapter 19 – Getting Great Service
Chapter 20 – Stress and Burnout
Chapter 21 – Substance Abuse and Domestic Violence
Part 5 – The Stages of Life
Chapter 22 – The In-Laws and the Outlaws
Chapter 23 – Big Issues with Kids
Chapter 24 – When the Roles Are Reversed: Talking with Aging Parents
Chapter 25 – Good Fences, Good Neighbors
Appendix A – Glossary
Appendix B – Read More About It
People also search:
the complete idiot’s guide to difficult conversations
the complete idiot’s guide to
the complete idiot’s guide list
the complete idiot’s guide books list
the complete idiot’s guide to comedy writing
Tags: Gretchen Hirsch, Complete, Idiot’s, Conversations