The Insider’s Guide to Outsourcing Risks and Rewards 1st Edition by Johann Rost 0367453649 9780367453640

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Product details:

ISBN 10: 0367453649

ISBN 13: 9780367453640

Author: Johann Rost

It is essential for a corporation to not only survive but thrive in today’s global outsourcing environment. The Insider’s Guide to Outsourcing Risks and Rewards is a comprehensive and accessible resource that assists an organization in deciding whether it will benefit from pursuing-or not pursuing-such an endeavor.

The Insider’s Guide to Outsourcing Risks and Rewards 1st Table of contents:

1 Introduction

1.1 Myths about Offshore Outsourcing

1.2 Best Practices

1.3 Risks and Hazards

1.4 Checklist for Strategic Successful Offshore Outsourcing

1.5 Opinions and Hard Numbers about Global Sourcing

1.6 Definitions of Terms

2 Drivers: Motivations in the Offshore Decision-Making Process

2.1 Technological Drivers

2.2 Commercial and Strategic Drivers

2.3 Allotting Driver Priority

3 Costs

3.1 Realistic Estimation of Costs

3.2 Cost Dynamics

3.3 Communication Cost

3.4 Business Continuity in Case of War or Disaster

4 Countries: Deciding on an Offshore Location

4.1 Importance of Background Information about the Contributing Countries

4.2 Investment Climate

4.3 Economic Facts in the Offshore Country

4.4 Legal Systems

5 Partners: Customer–Vendor Relationship

5.1 Vendor Selection and Contract Negotiation

5.2 Due Diligence: Eliciting Information about Vendors

5.3 Vendor’s Need to Garner Information Regarding the Customer

5.4 Governance: Managing the Relationship with the Vendor

5.5 Dispute Resolution

5.6 Benchmark Audits

6 Stakeholders: Interest Groups in the Offshore Relationship

6.1 Conflicting Viewpoints: An Introductory Case Study

6.2 Customers and Vendors

6.3 Staff in Developing Countries

6.4 Management of Human Resources in Emerging Software Industries

6.5 The Customer’s In-House Team

6.6 Offshore Manager

6.7 Envoys from Western Companies

6.8 Offshore Staff Working in Industrialized Countries

6.9 Offshore Advisers

6.10 Shady Business Agents

6.11 Public Opinion in Industrialized Countries: Globalism

7 Business Architectures

7.1 Business Architecture Adequate to Projects at Hand

7.2 Options for Business Models

7.3 Constraints for Business Models

7.4 Communication and Cultural Distance

7.5 Multi-Sourcing

8 Selecting Suitable Projects

8.1 Less Challenging Projects

8.2 Projects Requiring Very Specific Technological Know-How

8.3 Virtual Teams

8.4 Highly Iterative Development Processes

8.5 Unsuitable Projects

9 Contracts: Project Contracts and Service Agreements

9.1 Requirements

9.2 Fixed-Price Contracts

9.3 Unit-Price Contracts

9.4 Guarantee Period

9.5 Transferring Responsibility for Source Code

9.6 Service Agreements: Outsourcing the IT for a Certain Time

10 Industrial Espionage

10.1 Espionage: An Introductory Case Study

10.2 Targets of Espionage

10.3 Potential Security Vulnerabilities in Offshore Scenarios

10.4 Defense against Espionage

11 Termination of the Outsourcing Relationship

11.1 Contractual Stipulations

11.2 Vendors Forestall the Departure of a Customer

11.3 Issues of the Posttermination Transition

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