Transforming IT Culture How to Use Social Intelligence Human Factors and Collaboration to Create an IT Department That Outperforms 1st Edition by Frank Wander 1118436539 9781118436530

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ISBN 10: 1118436539

ISBN 13: 9781118436530

Author: Frank Wander

Practical, proven guidance for transforming the culture of any IT department As more and more jobs are outsourced, and the economy continues to struggle, people are looking for an alternative to the greed-driven, selfish leadership that has resulted in corporations where the workers are treated as interchangeable parts. This book shows how the human factors can be used to unlock higher returns on human capital such that workers are no longer interchangeable parts, but assets that are cared about and grown. Refreshingly innovative, Transforming IT Culture shows how neuroscientific and psychological research can be applied in the IT workplace to unleash a vast pool of untapped potential. Written by an expert on IT culture transformation Considers the widespread “cultural blindness” in business today, and how it can be addressed Draws on the author’s repeated success transforming IT divisions across major corporations by applying the human factors Explains why social intelligence, human factors, and collaboration are the source of harmony, shared learning, mutual respect, and value creation Employees want positive change in business, something to stop the downward spiral we are on, both financially and emotionally. Transforming IT Culture shows how the essential ingredient to any high performing IT department is a culture where employees are valued and managed to their strengths. Using the Information Technology profession as a lens through which we can understand knowledge worker productivity and how to seriously improve it, this important new book reveals why Collaborative Social Systems are essential to every organization.

Transforming IT Culture How to Use Social Intelligence Human Factors and Collaboration to Create an IT Department That Outperforms 1st Table of contents:

Chapter 1: A Shining Light: The Blind Spot Revealed
A Race to the Bottom
Human Understanding Enters the Workplace
We Have Been Taught Not to See or Feel
Unlocking Human Potential
Dawn of a New Productivity Model
Working Social
The Social System Is the Factory
Notes

Chapter 2: Corporate America’s IT Organization: Failure Is All Too Common
Still Broken after All These Years . . .
Unfortunately, the Truth Is Worse
If We Would Just Embrace and Trust Our People . . .
Offshore Outsourcing: A Deeper Look
Notes

Chapter 3: Workers as Machines: A Social Pathology
He’s a Good Hand
The Machine Age: Still Felt Today
Birth of Corporate Easter Islands
Our Human Resource Practices Remain Primitive
Selectively Continue the Past; Fully Embrace the Future
Notes

Chapter 4: The Unseen Art and Emotion of IT: The Acme Inc. Philharmonic Orchestra: Knowledge as Notes, Leaders as Conductors, Programmers as Composers
A Product of Mind and Emotion
Limitations of Language and Our Resultant Inability to Communicate
Social Cohesion and Conceptual Unity
And the Instruments Keep Changing
The Encore. A Callback. Bravo!
Note

Chapter 5: Case Study: An Unproductive State of Mind: Toxic Leadership and Its Aftermath
Toxic to Competitive Advantage
Conclusion
Note

Chapter 6: What Are We Waiting For? Applied Science at Work
Hawthorne Studies
Pygmalion in the Classroom
Empathy, Caring, and Compassion
Organizational Citizenship Behavior
Mood Is Contagious
Limbic System
Maslow: Humanism in the Workplace
Working Memory
Mirror Neurons
Other Thoughts
Notes

Chapter 7: Empathy and Compassion: The Socially Cohesive and Resilient Organization
The Toxic Handler: Empathy and Compassion in Action
Dysfunctional Organizations Have Less Time for Compassion
Empathy and Compassion: A Research Perspective
Notes

Chapter 8: Designing a Collaborative Social System: Working Social: How the Right Culture Unlocks Productivity
Designing Collaborative Social Systems
Why a Collaborative Social System Matters
Notes

Chapter 9: The Social Compact: Organizational Citizenship Behavior
Living the Values
Shaping IT: One Interaction at a Time
Courtesy Is Contagious
Giving versus Getting
Citizenship Performance
Notes

Chapter 10: The Servant Leader: Prosocial and Authentic
Opening Night
Using Social Intelligence and Caring to Lead from Below
Conducting Styles
Servant Leadership in IT: Giving Credit While Silently Helping Drive Group Success
Academic Views
Moving the Group from “I Get It” to “I See It”
Notes

Chapter 11: Social and Emotional Intelligence: The Organizational Canvas Meets the Social Paintbrush
Personal and Social Competence
Sogence in Action
Understanding Expression: A Social Skill from Our Past
Good Vibrations: The Right Social Sentiment Energizes a Performance
Notes

Chapter 12: Designing an Innovative Culture
Talent and Mood
The Human Factors
Build a Culture of Creativity

Chapter 13: Workforce Planning: Maximizing the Productivity of Your Talent—Today and Tomorrow
Workforce Planning Gap
Goals and Process
Context Diagram
Outsourcing and Offshoring
Notes

Chapter 14: How to Successfully Transform Your Organization: Putting It All Together
High-Level Outline
Best Practices in Detail
Conclusion

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Tags: Frank Wander, Transforming, Culture, Intelligence, Human