Water Utility Management 2nd Edition by American Water Works Association – Ebook PDF Instant Download/Delivery: 1583213619, 9781583213612
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Product details:
ISBN 10: 1583213619
ISBN 13: 9781583213612
Author: American Water Works Association
Water Utility Management 2nd Table of contents:
Part I: The Context of Water Utility Management
- Chapter 1: The Water Utility Enterprise
- Defining Water Utilities: Public, Private, and Hybrid Models
- The Essential Role of Water in Society and Economy
- History and Evolution of Water Utilities
- Current Trends and Future Outlook
- The Utility as a Public Trust
- Chapter 2: Governance and Organizational Structures
- Types of Utility Governance (e.g., Municipal Departments, Public Authorities, Private Companies)
- Board of Directors and Management Roles
- Legal and Regulatory Frameworks Governing Utilities
- Stakeholder Engagement and Accountability
- Chapter 3: Strategic Planning for Water Utilities
- Developing a Vision, Mission, and Core Values
- Environmental Scanning (SWOT Analysis)
- Setting Goals and Objectives
- Performance Measurement and Monitoring
- Adapting to Change
Part II: Core Utility Functions
- Chapter 4: Water Resources and Supply Management
- Sources of Water (Surface Water, Groundwater, Desalination, Reuse)
- Water Rights and Allocation
- Drought Management and Water Scarcity Planning
- Source Water Protection and Watershed Management
- Chapter 5: Water Treatment and Quality Assurance
- Overview of Water Treatment Processes
- Water Quality Standards and Regulations (e.g., Safe Drinking Water Act)
- Laboratory Operations and Testing
- Emerging Contaminants and Treatment Challenges
- Cross-Connection Control
- Chapter 6: Water Distribution and Infrastructure Management
- Components of a Distribution System (Pipes, Pumps, Storage Tanks)
- Pressure Management and Leak Detection
- Main Breaks and Emergency Response
- Asset Management Planning (Life Cycle, Maintenance, Replacement)
- Non-Revenue Water Management
- Chapter 7: Wastewater Collection and Treatment (if applicable to integrated utilities)
- Overview of Wastewater Collection Systems
- Wastewater Treatment Processes
- Sludge Management and Biosolids
- Regulations and Permitting for Discharges
Part III: Business and Support Functions
- Chapter 8: Financial Management and Rate Setting
- Budgeting and Financial Planning
- Cost of Service and Rate Design Principles
- Capital Improvement Program (CIP) Financing
- Debt Management and Credit Ratings
- Revenue Forecasting and Cost Recovery
- Chapter 9: Human Resources Management
- Workforce Planning and Development
- Recruitment, Training, and Retention
- Compensation and Benefits
- Labor Relations and Safety Programs
- Succession Planning
- Chapter 10: Customer Service and Public Relations
- Understanding Customer Needs and Expectations
- Billing and Metering
- Complaint Resolution and Communication Strategies
- Public Education and Outreach Programs
- Building Community Trust and Engagement
- Chapter 11: Information Technology and Data Management
- Geographic Information Systems (GIS)
- Customer Information Systems (CIS)
- Supervisory Control and Data Acquisition (SCADA) Systems
- Cybersecurity and Data Privacy
- Business Intelligence and Analytics
Part IV: Addressing Modern Challenges
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Chapter 12: Resilience and Emergency Preparedness
- Risk Assessment and Vulnerability Analysis
- Emergency Response Plans (Natural Disasters, Contamination, Cyberattacks)
- Security Measures and Continuity of Operations
- Collaboration with Emergency Services
-
Chapter 13: Sustainability and Environmental Stewardship
- Water-Energy Nexus
- Climate Change Adaptation and Mitigation
- Resource Recovery and Circular Economy Principles
- Environmental Compliance and Reporting
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Chapter 14: Innovation and Emerging Technologies
- Smart Water Systems and Sensors
- Advanced Analytics and Artificial Intelligence
- New Treatment Technologies
- Research and Development in the Water Sector
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Chapter 15: Regulatory Compliance and Ethics
- Navigating Federal, State, and Local Regulations
- Permitting and Reporting Requirements
- Ethical Leadership and Conduct
- Transparency and Public Accountability
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